Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 1/25/2021
QVC debuts on YouTube TV
A leading multiplatform retailer is joining a live TV streaming service with more than 3 million subscribers. - 1/25/2021
Urban Outfitters links contact center staffing to customer needs
Urban Outfitters is combining customer engagement and workforce data to maximized the effectiveness of contact center operations. - 1/25/2021
1-800-Flowers offers digital solutions for Valentine’s Day shoppers
1-800-Flowers is making it easier for customers to celebrate Valentine’s Day – even in the face of COVID-19 restrictions. - 1/25/2021
Study: E-commerce market will continue strong growth in 2021
The number of global e-commerce users is expected to increase by 400 million in the coming year. - 1/25/2021
Report: Bonobos database breached by notorious hacker
A cyberattack has reportedly exposed customer information of a Walmart-owned omnichannel menswear brand. - 1/25/2021
Amazon expanding Boston tech hub, plans 3,000 new jobs
Amazon is making major additions to its office space and professional staffing in Boston. - 1/24/2021
Report: Amazon plans new ‘last mile center’ for Massachusetts
Amazon is reportedly opening a supply chain hub focused on the last leg of home deliveries north of Boston. - 1/24/2021
Midwest grocer personalizes shopper rewards
Coborn’s Inc. has dramatically boosted customer engagement by creating and delivering personalized offers to shoppers. - 1/24/2021
Nike turns NYC store into virtual adventure zone
Nike is providing shoppers with an augmented reality-based outdoor challenge – within the four walls of its “House of Innovation” store in Paris, France. - 1/24/2021
Walmart perks up Coke promotion with drones
Walmart is continuing to expand its usage of drone delivery in a new partnership with Coca-Cola.
