Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 4/27/2026
Amazon adds interactive chat to audio product summaries
Amazon is letting customers ask questions when listening to AI-generated audio summaries of selected products. - 4/27/2026
Walmart opens first-party data to advertiser partners
Walmart is helping participants in its retail media network eliminate silos with their media teams and technology partners. - 4/27/2026
Ace Hardware provides AI assistance to store employees
The world's largest hardware cooperative is equipping store associates with a new artificial intelligence-based tool. - 4/26/2026
EXCLUSIVE Q&A: Home Depot AI-enables store phone customer service
The Home Depot is improving in-store customer experience and associate effectiveness with artificial intelligence voice technology. - 4/26/2026
Bed Bath & Beyond unifies rewards across all banners
Bed Bath & Beyond Inc. is partnering with a loyalty platform to provide a seamless rewards program that covers its entire portfolio. - 4/26/2026
Williams-Sonoma expands to 10 brands with launch of Dormify
Williams-Sonoma Inc. is moving forward with a college student-focused online retailer and content platform it acquired last year. - 4/26/2026
Amazon hosts early summer beauty event
It isn’t yet mid-spring, but Amazon is running its first official “summer” promotion of 2026. - 4/23/2026
Tim Cook stepping down at Apple – an era ends, a vision continues
The upcoming C-suite shift at Apple is a big change, but also represents continuity. - 4/23/2026
EXCLUSIVE Q&A: EY Americas looks at how — and why — to unify commerce
Effective unified commerce relies on a strong technology foundation.
