Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 1/7/2024
Chinese e-commerce retailer JD launches global express delivery
The logistics arm of a Chinese e-commerce giant is expanding its express delivery service in a big way. - 1/7/2024
IBM: AI can improve shopping experience
New data indicates that artificial intelligence (AI) could be a valuable tool for boosting customer satisfaction. - 1/7/2024
Exclusive Q&A: Kendra Scott personalizes customer texts
Jewelry brand Kendra Scott is enhancing its omnichannel customer experience with individualized SMS texts. - 1/7/2024
Amazon enhances fashion shopping with AI
Amazon is deploying artificial intelligence (AI) to help ensure proper fit and customer satisfaction for its online fashion shoppers. - 1/4/2024
Shrink is a big problem for small retailers
A new survey reveals many small- and mid-sized retailers face more of a challenge from shrink than their larger peers. - 1/4/2024
Retail technology veteran Ken Morris dies
Longtime retail technology consultant and practitioner William Kenneth (Ken) Morris has died following an illness. - 1/4/2024
Walmart looks back on busy digital 2023
Walmart revamped enterprise digital operations in the past year, including e-commerce, mobile, delivery and third-party marketplace sales. - 1/4/2024
Strong December growth pushes online holiday sales up 7%
New data indicates higher-than-expected December e-commerce activity helped produce healthy 2023 online holiday sales results. - 1/4/2024
Specialty apparel retailer Veronica Beard launches mobile clienteling
Veronica Beard is deploying a single, streamlined solution for personalized customer interactions and remote sales. - 1/3/2024
Walmart expands metaverse commerce with developer APIs
Walmart Inc. is partnering with a platform for developing real-time 3D content to offer immersive shopping opportunities.
