TECHNOLOGY

There is a jarring disconnect in what consumers expect from online search and what e-commerce retailers are delivering.

A new survey reveals how consumers respond to artificial intelligence-based customer service interactions, such as with automated chatbots.

A large majority of surveyed consumers agree on a few key aspects of online grocery shopping they consider important.

Retailers aren’t the only ones worried about the impact of labor shortages on the workplace.

The Fresh Market is enabling CPG companies to run ads during its shoppable live videos.

Pacsun is offering a second immersive virtual environment on the Roblox digital gaming platform.

A lifestyle icon is opening a dedicated brand store on a leading e-commerce platform.

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