TECHNOLOGY

As the retail industry settles into 2017, CIOs industry-wide are dusting off their To-Do lists, and creating a game-plan on how to implement this year’s top priorities.   While these projects will run the gamut, retail is facing an inflection point — one that is influenced by new, “smarter” solutions that will not only change the trajectory of how businesses operate, but how chains will communicate with employees and customers.   

Despite being criticized as being impersonal gift options, gift cards continue to rise in popularity.   In fact, gifts care are increasingly expected and eagerly used, especially among "older" millennial adults, according to “Prepaid and Gift Cards in the U.S., 5th Edition,” a report from market research firm Packaged Facts.  

The National Retail Federation is donating $1 (up to $10,000) to RetilROI for every unique session review on the NRF mobile app at the association’s annual “Big Show” in New York City.    RetailROI (the Retail Orphan Initiative) is a charity started by the retail community to help orphans and vulnerable children worldwide through clean water, education and computer learning projects.  

Albertsons is helping expand online grocery purchases to low-income individuals nationwide.   The United States Department of Agriculture (USDA) has selected Albertsons Companies to participate in the online purchasing pilot for Supplemental Nutrition Assistance Program (SNAP) — a service targeting low-income households.   

Millennials grab most of the attention from brand marketers, but baby boomers still have greater disposable income and far more purchasing clout. 

One technology provider is forgoing a traditional show floor exhibit to illustrate how innovation will drive the next-generation retail experience.   

GNC hit the reset button on December 28, 2016, closing its 4,464 U.S. owned and franchised stores for the day as it rolled out a simplified pricing strategy with items priced the same across all channels, a new app, a new rewards program and installed new POS terminals.    Field Agent, a consulting firm that conducts on-location auditing and research, recently sent “agents” to 52 stores to check out the changes. In some good news for struggling GNC, the reviews were mostly positive.     

Lowes Foods knows the key to success is retaining your best, most profitable shoppers.   By extending its partnership with ProLogic, the engine behind the grocer’s Fresh Rewards loyalty program, the chain will continue to award customers with instant rewards for merchandise throughout its 100 stores, and gas at participating Speedway and Lowes Foods gas stations.