CSA Q&A: Verizon Media says brick-and-mortar still vital post-COVID-19Despite the shift to e-commerce caused by COVID-19, retailers’ post-pandemic strategies should include a prominent focus on physical stores. ‘Buy-now-pay-later’ use soars 81% over last yearYounger consumers are driving the use of flexible payments. CSA Exclusive: Retailers see tech as crucial to customer experience In a Rackspace Technology survey exclusively released to Chain Store Age, retailers revealed a customer-centric view of technology. Netflix enters direct-to-consumer retailing Amazon bought a film studio, and now Netflix is opening a full-fledged e-commerce site. Kohl’s hopes to wow customers with June sales extravaganza At least four major retailers are running June sales extravaganzas that directly compete with Amazon Prime Day. Study: Online order volumes drop, but remain above pre-pandemic levels Despite some fluctuations, overall online order volumes are still considerably higher compared to pre-pandemic levels. Macy’s fireworks will be live in ‘epic celebration’ One of summer’s most iconic events is returning after being hijacked last year by the pandemic. Survey: Gen Z consumers trust Instagram influencers Gen Z consumers show particular interest in Instagram when it comes to social media influencer content. U.S. online sales forecast revised upward E-commerce is on track to surpass 20% of total U.S. retail sales by 2024. Shopify: Customer service lets small brands compete with marketplaces Independent retailers and brands face stiff competition from large online marketplaces, but can leverage personalization and product quality to thrive. First Previous 437 438 439 440 441 Next Last