OPERATIONS / SUPPLY CHAIN

Atlanta -- Around the world, consumers want it all, and they want it in the palm of their hand. According to a global study released by First Data, consumers worldwide expect strikingly similar mobile and technology-powered experiences from large and small businesses as well as financial institutions – and their expectations are fueled by skyrocketing smartphone usage.

Springfield, Ill. -- OfficeMax Inc. is asking the state of Illinois for tax breaks to keep the company's headquarters in-state after the office supply chain's merger with Office Depot Inc. is complete.

OfficeMax CEO Ravi Saligram and state Sen. Tom Cullerton made their pitch Tuesday during a hearing on the state's pension crisis. Cullerton is a Villa Park Democrat sponsoring legislation to provide incentives if the company keeps at least 2,000 full-time jobs at its headquarters and other non-retail locations.

New York -- George Zimmer, the founder and pitchman of Men’s Wearhouse, wasted no time in firing back at the company that fired him as executive chairman on Wednesday morning.  In a statement released to CNBC, Zimmer suggested that disagreements with the company’s board led to his abrupt termination:

San Francisco -- The trend to shop on smartphones is growing, with 71% of smartphones owners saying they shop using their mobile device, according to a report by Scava, a provider of mobile, tablet and in-store technologies. However, mobile shopping experiences fail to meet consumer satisfaction, as 88% of those who shop on their smartphone have experienced negative issues.

When asked about their biggest pain points when shopping on mobile, mobile shoppers responded:

Irving, Texas -- As part of the celebration of its 40th year, Michaels Arts and Crafts will launch a Michaels Craft Tour this month, stocking an 18-wheeler with a 1,000-sq.-ft. craft room that is transported to various Michaels store openings and other events around the country.

Other features include interactive social media walls and TV screens showing Michaels DIY videos.

West Chester, Pa. -- QVC has named Mustafa El-Rafey to the position of senior VP talent management and rewards. In this role El-Rafey will report to Beth Rubino, executive VP of HR and workplace services, and will lead the development and implementation of a talent management and rewards strategy for QVC. Specifically, he will focus on attracting and retaining key talent, promoting development, performance and accountability, building leadership capabilities, and supporting careers.

Toronto -- Hudson's Bay Co. said Tuesday it has changed the structure of its senior management, giving two highly regarded veteran retailers greater responsibilities. The company is moving current president Bonnie Brooks to the vice chairman seat and putting in Liz Rodbell – recently minted executive VP and chief merchant – as president.  Both Brooks and Rodbell are highly regarded retail

Seattle -- Starbucks Coffee Company will start including calorie information on menu boards in all U.S.-based corporate and licensed stores on June 25. The retailer will post calorie counts to accompany each beverage listed on the menu boards, as well as on tags to accompany food in the bakery case. All calorie counts will reflect the item as made by standard recipe and will not include potential extra calories resulting from whipped cream, different types of milk or sweetener, or other customer options.