OPERATIONS / SUPPLY CHAIN

Starbucks’ payment system shut down takes a toll
Free coffee was on the menu at some Starbucks locations on Tuesday, due to a point-of-sale software glitch. What the coffee giant described as a typical software update ended up putting point-of-sale systems out of commission — and for longer than expected, in some locations. The outage began in the evening on Monday, May 16, and continued into Tuesday, May 17, according to CNBC.
Report: Walmart preps for next competitive threat
Executives at Walmart are planning their next move in anticipation of its newest rival — and asking suppliers to support their cause. The European grocer Lidl, which has a track record for disruption, is preparing to open its first 20 United States-based stores this summer. The first locations are set to open their doors in the next few weeks. As a result, Walmart is asking suppliers to keep their prices low, according to the Consumerist.

Lowe’s employees have a new uniform — a robotic suit

A home improvement chain is taking a page from science fiction to keep employees safe. Lowe's and Virginia Tech have joined forces to develop an exosuit — a wearable robotic suit with lift-assist technology — for Lowe's store employees. The lightweight exosuit, which is designed to help employees lift and move product throughout the store more efficiently, and aids against muscle fatigue, is being piloted in Lowe's Christiansburg, Virginia, store.
Wal-Mart hit with lawsuit alleging pregnant employees were treated unfairly

Walmart is the subject of a federal lawsuit involving its alleged treatment of pregnant workers.
Specialty retailer becomes target of cyber-attack

Brooks Brothers is the latest victim of a data breach. According to the specialty retailer, an unauthorized individual installed malicious software designed to capture payment card information on some of the chain’s payment processing systems. The software compromised payment card information across some purchases made at certain Brooks Brothers and Brooks Brothers Outlet retail locations in the United States and Puerto Rico.
David’s Bridal alleviates stress — for associates and customers

A specialty retailer’s new point-of-sale upgrade is helping to meet — and surpass — its customers’ expectations. David’s Bridal has created a reputation for enabling brides—and her entire wedding party— to choose a gown right off the rack. But as it expanded its offerings and services, the retailer has also established a robust special order business.
Supermarket Trends: Technology, food safety and sustainability are top of mind

The supermarket industry is constantly changing. Consumer food choices and how they shop, frequent regulation modifications and new technologies to integrate are just a few things we gathered from recent customer input concerning the most pressing issues for the industry. As 2017 rolls along, there are four emerging trends we see that grocery marketers should be aware of for the remainder of the year. 1. Impact of the digitally engaged food shopper on retail facilities
Report: Amazon makes bigger push into furniture category

The message is clear: Amazon wants to furnish its shoppers’ homes. The online retailer has made a strong commitment to the furniture category by expanding its merchandise assortment and custom designs. Now it is giving the category even more attention, according to sources that said the Amazon is building at least four massive warehouses focused on fulfilling and delivering bulky items, MarketWatch reported.
‘Alexa, pay my AmEx bill…’

American Express cardholders are now only a voice-command away from browsing their account or paying their bill. The credit card company is expanding its partnership with Amazon by launching its new Amex skill for Amazon Alexa. The skill brings select experiences of AmericanExpress.com and AmEx’s mobile app to Amazon’s voice service Alexa, within devices like Amazon Echo and Echo Dot.
Expert Analysis: Target’s new next-day delivery program faces some challenges

Greg Portell, lead partner in the retail practice of global strategy and management consultant A.T. Kearney, discusses Target’s plan to test next-day delivery of online orders of household essentials. The new service, called Target Restock, is open to shoppers of the chain’s REDcard loyalty program. What influenced Target’s decision to launch the program?