OPERATIONS / SUPPLY CHAIN

New York City -- With the start of the 2011 holiday shopping season approaching, retailers need to ensure they have plans in place to address the increased risk of a flash mob event, according to Marsh, a leading insurance broker and risk advisor.

Wayne, N.J. -- Toys “R” Us said Friday that it has expanded its mobile offerings for the holiday season, providing an enhanced shopping experience for on-the-go shoppers.

In addition, the retailer said it has made updates made to its iPhone and Android experience, as well as announced partnerships with eBay, Google and shopkick to help customers use their mobile devices to locate product, pay for purchases and source discounts.

Washington, D.C. -- The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch.

According to shoppers, the ten finalists for customer service, in alphabetical order, are:

El Segundo, Calif. -- Fresh & Easy Neighborhood Market announced it is hiring for more than 20 stores that are set to open early next year.

The company expects to hire more than 600 employees for the new stores, which will be opening in California and Nevada.
 

Indianapolis -- The Finish Line announced that Chris Ladd will join the company Nov. 21 as executive VP, chief digital officer. Ladd’s responsibilities will include providing vision, leadership and strategy to develop and implement initiatives across the enterprise including digital and mobile commerce, social media and other key components of the multichannel experience.

He comes to Finish Line from Lululemon, a 150-store specialty retailer of yoga-inspired athletic apparel, where he served as senior VP, Global Ecommerce.

New York City -- One in four consumers will start their holiday shopping this week, according to a survey of more than 1,000 U.S. consumers conducted this fall by Oracle. The report, “Oracle Holiday Shopping Snapshot 2011,” finds that Black Friday and Cyber Monday still reign supreme when it comes to getting consumers out to shop.

In other findings:

New York City -- Target Corp. will sell off Zellers’ prescription customer files to other companies and start its own business from scratch once it launches Target in Canada, according to reports in The Globe and Mail.

While Zellers pharmacies are money-makers, keeping them open while Target closes the stores for remodeling would be costly and complicated, according to the report.

The potential suitors for the files are likely to include Shoppers Drug Mart Corp. and Katz Group Canada Ltd., the report said.

Woonsocket, R.I. -- CVS/pharmacy announced it has enhanced shopping and prescription refill functionality for its mobile site (m.cvs.com), as well as iPhone and Android apps for on-the-go customers.

Shoppers can now use mobile devices to manage their ExtraCare Rewards accounts, scan and send prescription refills and even order prints of their favorite photos.