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Report: Retail experiences can drive growth, profit and loyalty
New York City -- PwC US, in its report Experience Radar 2011: Retail Insights, found that retailers that design differentiated ‘experiences’ around their products and services can drive growth, profitability and lasting consumer loyalty, while also maintaining a price premium over competitors.
The study, based on PwC’s Experience Radar methodology, measured the experiences of more than 6,000 U.S. consumers across 11 industries.
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Retail Checklist: Tips for Black Friday crowd control
Bay Shore, N.Y. -- With a week to Black Friday, Lawrence, a Tensator Group Co., and a provider of queue management solutions, has issued its top five considerations for Black Friday crowd management.
By bearing the following considerations in mind and implementing simple queue management solutions, customers will be able to safely and efficiently move through checkout lines, according to Lawrence, and retailers can rescue sales that would have been otherwise abandoned.