OPERATIONS / SUPPLY CHAIN

Seattle -- Nordstrom said Tuesday it has redesigned its Fashion Rewards loyalty program to include added benefits include complimentary services and other point incentives.

As part of an effort to build customer loyalty, the new program – which launched Jan. 1 – includes complimentary alterations up to $100 based on varying benefit levels, triple point days, and Nordstrom Rack point participation.

Plano, Texas -- J.C. Penney Co. announced Tuesday that Thomas J. Engibous will become chairman of its board of directors, effective Jan. 28.

Engibous was named to the board in 1999 and has served in presiding director and lead independent director roles since 2008. He will assume the chairman's role from Myron E. (Mike) Ullman, III, J.C. Penney’s former CEO, who will step down as executive chairman.

Engibous is the retired chairman of Texas Instruments Inc.

New York City -- PayPal, which allows consumers to pay for goods online, is running a trial of in-store payments with Home Depot, Reuters reported. PayPay is a division of eBay Inc.

A pilot program for PayPal's new POS, technologies is being run in five Home Depot stores and involves a "small number" of PayPal employees, according to the report.
 

West chester, Pa. -- QVC announced that Linda Dillman has been appointed CIO, Dillman most recently served as senior VP global IT at HP. Previously, she was executive VP and CIO at Wal-Mart Stores.

Bentonville, Ark. -- Walmart is expanding the services it offers at tax time to include free in-store federal Form 1040EZ filing.

The chain has partnered with Jackson Hewitt and H&R Block to double its in-store tax kiosks and lower the cost for tax preparation services. Jackson Hewitt will offer free federal Form 1040EZ filing at its Walmart kiosks throughout the tax season, and H&R Block will offer a free federal Form 1040EZ until Feb. 29.

River Grove, Ill. -- Chuck Follett, president and CEO of Follett Corp., announced his decision to retire after 38 years of service with the company. Follett is the leading operator of college bookstores, and also a major distributor of physical and digital educational materials and services to primary, secondary and university level institutions.

Follett’s board of directors has initiated a search for Follett's successor. Follett will remain the company's president and CEO until a successor is identified.

New York City -- Managed care company Health Net Inc. announced it will sell its Medicare Part D stand-alone prescription drug business to CVS Caremark for $160 million.

The business has about 400,000 members in 49 states and Washington, D.C., with annual revenue of approximately $490 million.

The deal is scheduled to close during the second quarter, pending approval from antitrust regulators.
 

Salisbury, N.C. -- Food Lion announced it has selected Boston-based Mullen as its advertising agency of record. Mullen will be responsible for developing Food Lion's advertising campaigns and partnering with the company on integrated marketing initiatives in support of the Food Lion brand.

Mullen succeeds Ames Scullen O'Haire as the agency of record. The terms of the contract were not disclosed, and new creative and advertising could take effect as early as first quarter 2012.