News

Nordstrom is doing all the right things when it comes to store traffic, e-commerce and customer service, but it wasn’t enough for Wall Street in the fourth quarter.

Nordstrom’s same store sales grew 4.7% in the fourth quarter; online sales grew to now represent 40% of the store’s business. And just this month the company was ranked No. 1 in the United States in terms of customer service, according to the American Customer Satisfaction Index.

Best Buy is following the lead of Target and other retailers by partnering with a new app called Curbside at some of its stores.

Best Buy has signed a deal with Curbside, which allows shoppers to pick out what they want online. Curbside employees then buy the items and are there to meet shoppers outside the store an hour later. The app was launched by two former Apple engineers who raised $9.5 million to expand the service, which is free to shoppers.

Ann Inc. may be in talks with at least two potential buyers, according to a report this month from Bloomberg.

The $1.6 billion owner of the Ann Taylor and Loft women’s clothing stores said in an October regulatory filing it planned to review strategic options and that it is working with JPMorgan Chase & Co.

Ann Inc. may be in talks with at least two potential buyers, according to a report this month from Bloomberg.

The $1.6 billion owner of the Ann Taylor and Loft women’s clothing stores said in an October regulatory filing it planned to review strategic options and that it is working with JPMorgan Chase & Co.

Ann Inc. may be in talks with at least two potential buyers, according to a report this month from Bloomberg.

The $1.6 billion owner of the Ann Taylor and Loft women’s clothing stores said in an October regulatory filing it planned to review strategic options and that it is working with JPMorgan Chase & Co.

Nearly 300% more retailers plan to use mobile POS in the next two years, according to a special report by Boston Retail Partners (BRP).

The study, “Mobile Technology – Transforming the Customer Experience,” forecasts that the use of mobile technology for other customer-facing activities in retail will also dramatically grow in the next two years. For example, approximately 200% more retailers plan to use geolocation within three years. And 350% more retailers plan to support NFC payments by October 2015.

The National Retail Federation has called for President Obama to become involved in the ongoing contract negotiations between the International Longshore and Warehouse Union (ILWU) and Pacific Maritime Association (PMA) if a deal is not reached.

“It has been nearly a week since President Obama dispatched Labor Secretary Perez to the West Coast to help settle the protracted contract dispute between the ILWU and PMA,” Jonathan Gold, VP for supply chain and customs policy, NRF, said in a statement.

RadioShack has received court approval for its plan to sell the leases to more than 1,100 stores that it will close by the end of February, according to Reuters.

In a move that could alter political debate and improve the image of the world's largest retailer, Walmart announced that it will raise the minimum wage of its employees to as much as $10 per hour by 2016. The decision has received mixed reaction.

Here's a sampling of the analysis of Walmart's big announcement.

Omnichannel commerce is exposing organizations as "legacy channel impaired." Customers don’t talk about and don’t care about channels. Customers care about engagement, information, value, product and service. Channels are a frame we’ve used to organize around and operate in an increasingly disruptive environment. What started as a fear of cannibalization has evolved into an opportunity for augmentation, as digital and physical convergence accelerates across categories and formats.