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Survey: Nearly all consumers are omni-channel shoppers
Ann Arbor, Mich. -- These days, virtually everyone is a cross-channel shopper: 95% of consumers frequently or occasionally shop a retailer's website and store, according to a recent survey by CFI Group that was sponsored by eBay Enterprise.
The study, “Omni-Channel Insights,” reveals that consumers expect exceptional service, while having the convenience of seamless in-store and online shopping.
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Petco unleashes exec to focus on small formats
Petco EVP of merchandising Brad Weston has been given additional responsibilities to oversee the retailer’s small format concept branded as Unleashed.
Weston was named president of Unleashed by Petco to oversee strategy and operations of the fast growing 100 unit operation and will continue to lead the retailer’ merchandising organization. Weston joined Petco in 2011.