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Survey: Petsmart, Amazon lead in customer experience
Waban, Mass. - PetSmart and Amazon.com deliver the best customer experience in the retail industry. According to the 2015 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers, PetSmart and Amazon.com tied for the top spot, each scoring 82%, which put them both in fourth place overall out of 293 companies across 20 industries.
Walgreens came in a close third with a rating of 81% and a ranking of eighth, while Bed Bath & Beyond, Lowe's, and Costco all earned 79% and tied for 19th place overall.
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Facebook buys, integrates personalization engine TheFind.com
Menlo Park, Calif. – Facebook has purchased personalized shopping engine TheFind.com, with the intent of making its ad more relevant to individual users. The social media giant will integrate TheFind’s functionality into its personalized ad-matching capability, rather than keep TheFind operating as a separate entity.
In a message on its homepage, TheFind said some employees will make the transition to Facebook.

