MOBILITY

Food Lion is stepping up its digital engagement game.   A banner under Delhaize America, Food Lion launched a mobile app. Available to customers across its 10-state footprint, the app streamlines and personalizes the shopping experience.  

A new service is helping retailers adhere to newly introduced interoperability standards related to QR code-based payments.   In a move to standardize emerging cashless payments, EMVCo, the global technical body that manages the EMV Specifications, released new global QR Code Payment standards — a move that will allow retailers to process mobile payments made through the two-dimensional machine-readable barcodes. Visa and the other EMVCo members worked to develop these new globally interoperable EMV specifications. 

Amazon’s Prime Now debut in Singapore started off strong, but high user volume took a toll on the program’s first day of service.   The service, which offers free two-hour delivery on tens of thousands of items ordered through the Prime Now app, launched on Thursday morning. By that afternoon, users struggled to use the service, according to CNBC.  

Don’t expect Amazon to stop experimenting with cashier-less grocery stores anytime soon.   Despite announcing in June it would acquire Whole Foods Market for $13.7 billion, the online giant will continue evolving its Amazon Fresh and Amazon Go concepts, among other efforts. Its goal: to reinvent the way consumers shop for food, according to Business Insider.  

Amazon’s new delivery system makes a play for a customer segment initially targeted by Walmart’s e-commerce arm.   The online giant introduced a new delivery locker designed for apartment blocks and other housing complexes that may not have services to accept or store packages. Called The Hub by Amazon, the modular system features compartments where packages can be stored for pickup.   

Amazon has introduced its same-day delivery service in its ninth country.   The online giant launched Prime Now in Singapore, giving Prime members free two-hour delivery on tens of thousands of items ordered through the Prime Now app. Merchandise ranges from grocery items like eggs, cold beer and ice cream to general merchandise, such as baby strollers, toys, and consumer electronics. This is Amazon’s debut in the Southeast Asian market.   

Walmart has found a way to make the digital shopping experience even faster.   The discounter launched a new service on Tuesday that streamlines how shoppers reorder merchandise via their desktop or Walmart app. Called Easy Reorder, the service integrates shoppers’ purchase histories —a list that is comprised of merchandise purchased both in-store and online. The service curates the customer’s most purchased items — including brands and sizes.   

Eager to improve customer communication, a majority of retailers plan to increase in the use of artificial intelligence (AI) moving forward.   This was according to “How AI Technology Will Transform Customer Engagement,” a report from Linc and BrandGarage. The study polled 104 senior-level marketing and e-commerce executives from leading retail brands.