Study: Gen Z craves ‘novelty’ and experienceGeneration Z shoppers share a love of real-world retail experiences, as long as they are augmented by technology. The innovations reshaping the digital shopping experience are…When shopping online, customers want a stress-free experience that enables them to make purchases faster, and more efficiently. Study: Email-driven smartphone purchases hit an all-time high Emails helped smartphone performance reach a milestone in the first quarter of 2018. The most popular mobile payment app is… When it comes to using mobile payment apps, most customers are launching their Starbucks’ mobile app. Study: Consumers wary about facial recognition Despite retailers’ efforts to integrate disrupting technologies within shopping experiences, consumers aren't embracing all of it. eBay takes an ‘interest’ in mobile personalization eBay wants to make it easier for customers to shop based on their interests, starting right on their mobile homepage. Study: Apps can make or break customer loyalty—especially among Millennials Retailer apps that offer value and high levels of functionality drive purchases — plus they are a catalyst for long-term customer loyalty. Target’s beauty experience gets a digital makeover Target is blending its physical and digital beauty experiences. Walmart pulls the plug on self-checkout app Walmart customers can no longer use their smartphones to pay for their order and skip the checkout line. Study: Most consumers opt for online customer service Automated customer service interactions are changing the role of contact centers, and how retailers are solving customer issues. First Previous 160 161 162 163 164 Next Last
