Omnichannel

Dick’s Sporting Goods on Tuesday hit a home run, posting second quarter results that surpassed analysts’ expectations and lifting its earnings forecast for the year.   Dick's reported net income of $91.4 million for the quarter ended July 30, up from $90.8 million in the year-ago period.   Net sales increased 7.9% to $1.97 billion. Online penetration for the second quarter was 8.5% of total net sales, compared to 7.3% last year. Same-store sales increased 2.8%.   

Groupon, One Kings Lane and ModCloth have the top-rated mobile apps in the retail industry.   That’s according to a study conducted by Application Resource Center, which analyzed data taken from 1.2 million user reviews posted on the Apple and Google Play app stores for 50 retailers. (The retailers were reviewed represented the retailers with the most mobile app sales in 2015.)  

Skechers continues to expand its global footprint.   The brand on Tuesday opened a flagship store in the shopping center at the new World Trade Center in lower Manhattan. With some 1,545 stores worldwide, Skechers anticipates having more than 1,600 locations up and running by yearend.  

Rent the Runway has launched a Snapchat service to help its customers find the right fit.   The company, which rents out brand-name dresses, outfits and accessories, is prompting its followers on Snapchat to send a video, image or text that address concerns around how a certain dress might fit on their body type, Glossy.com reported. But that’s just the beginning.   

Ralphs is inviting customers to take advantage of the convenience of online grocery shopping at its Carlsbad, Calif., store, and the retailer plans to expand the service company-wide by the end of the year.

When it comes to providing customer service, companies often have only one chance to get it right. The reality is that even just one negative experience can be all it takes for a customer to take their business elsewhere.   

Stein Mart has launched a new website that gives shoppers a more personalized shopping experience.   Developed in partnership with Kibo, a cloud-based unified omnichannel commerce platform, the updated site is powered by the Kibo e-commerce platform. As part of Stein Mart’s overall omnichannel strategy, the feature-rich and responsive designed site gives the retailer the same experience across all of its retail touch-points.  

Publix Super Markets is expanding its online outreach by launching the company’s first blog for engaging with customers.   The blog, called Publix Checkout, was created with the customer in mind, the company says. Blog posts will range in topic from recipes, community initiatives and sustainability ideas to holiday entertaining, health and wellness and more. Visitors to the blog can comment on posts or share them on social media sites.