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Omnichannel

  • On the Level: A real estate column

    Do we come to bury Jeff Bezos, or to praise him?

    When I was a boy, my Cioci Mary (cioci is Polish for aunt) would occasionally treat me to a trip downtown in the small city where I grew up. We’d get a burger at Pappas’ diner and then head to W.T. Grant’s and she’d buy me candy, a comic book and a small toy. I mist up a little just thinking about it now, more than 50 years later.

    You think a child of today, decades hence, will recall his aunt buying him a pair of sneakers on her laptop as fondly?

  • Target, Manhattan

  • Grocer in online turkey move for Thanksgiving

    At a time when grocers are seeking ways to differentiate their e-commerce model, Natural Grocers is making a bold move just in time for Thanksgiving.   As an increasing number of shoppers are using online resources to make more informed decisions before making a purchase, Natural Grocers is launching an e-commerce service that enables shoppers to research and order their holiday turkey, and pick it up at their preferred store.   

  • Kohl’s enters the mobile payments game

    Kohl’s Corp. has joined the ranks of Walmart, Starbucks and other companies to offer its own mobile payments app.    The retailer launched Kohl’s Pay on Wednesday, hoping to speed up checkout in its stores. Using the app, shoppers can integrate their Kohl’s private label credit card and their Yes2You Rewards member number directly in the app’s mobile wallet. The technology also saves earned Kohl’s Cash and Yes2You Rewards.  

  • Home decor retailer betas membership-only loyalty program

    Bed Bath & Beyond is taking a loyalty lesson from Amazon.com.   The chain, which is synonymous with blanketing its customer base with ubiquitous $5 off and 20% off discount coupons, is beta testing a paid membership-based loyalty program that rewards participating customers with exclusive benefits online and in-store.   

  • J.C. Penney uses ‘experiences’ to ‘reimagine retail’

    It is not easy for a 100-plus year-old retailer to reimagine its retail strategy, but J.C. Penney is doing just that.   

  • UGG makes a loyalty play

    UGG is driving a new level of engagement with loyal shoppers.   Starting today, shoppers nationwide are invited to join UGG Rewards, a loyalty program that awards shoppers with points for every purchase. The program, which was launched as a pilot among a limited customer base between September 2015 and June 2016, is now available to shoppers in-store and online throughout the United States.  

  • Advance Auto taps Amazon exec as finance chief

    Advance Auto Parts has appointed Thomas (Tom) Okray as executive VP, CFO, effective Oct. 31, 2016.    In a previously announced succession plan, Okray will succeed Mike Norona, who will remain with Advance Auto in an advisory role until the end of the year.   
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