Omnichannel

The good vibes, as well as the negative rumblings, that percolate through big events are an annual check on the pulse of an industry. In the case of retail real estate, I am happy to report that the positives seemed to outweigh the negatives at ICSC’s Deal Making show in New York last week.   Let’s start with the good stuff.  

PetSmart continues to grow its store portfolio — and is also testing new formats.    The chain opened 20 stores across the U.S. and Canada for the quarter ending October 31, 2016. This adds to the 23 stores it opened in the first and second quarters, bringing the total number for the year to 43 new locations.   

Tilly’s is making a bold move in driving omnichannel experiences in-store.   Armed with Aptos’ cloud-based Singular Commerce platform, the teen apparel retailer can now integrate all omnichannel operations and data at store-level, giving users one complete view of customers, inventory, orders, and the customer’s overall path-to-purchase.   

Amazon Prime Video just made a massive move expanding its global reach.   The pure play’s video streaming service is now available in 200 countries, including The United States, the United Kingdom, Germany Austria, France, Canada, Japan, and other major markets, including India — a move that allows it go toe-to-toe with its biggest streaming competitor, Netflix.   

Thirteen minutes — that’s all it took from the time the customer clicked “order” on Amazon to when the package was delivered in the first official legal delivery of the Internet giant’s PrimeAir drone delivery service in rural England.    

The final shopping days of the holiday season are in full swing, and it is driving harried shoppers to open their wallets even wider.   The average spend per gift is up 37% over last year, and men are spending roughly 20% more than women on average, according to new data from Loop Commerce, which evaluated purchases made through its network of top retailers including Macy’s, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, and Coach, among others..   

Walmart is leveraging its mighty store network to gain a competitive advantage over Amazon for last-minute holiday shoppers.    The discount retailer announced Tuesday it will offer shoppers a Christmas Eve store pickup commitment for eligible orders placed online by 6 p.m. local time on Dec. 23.   

Lowe's Canada has made some strides since it acquired RONA Inc. in May.   At the time, the company had made a number of promises to RONA stakeholders, including that it would maintain RONA's multiple retail banner strategy, its local and ethical procurement strategy, and the vast majority of its employees and senior executives. It also promised to enhance distribution services to affiliate dealers, among other things.