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Omnichannel

  • Six disruptive digital trends for 2017

    Retailers will engage new channels, “geek up” their stores, and use technology to refine inventory management and anticipate customer desires in 2017.   That’s according to Software AG, which released a list of six disruptive digital trends retailers must address in 2017. Here’s a recap:   

  • Fitch Ratings: U.S. retail sales to grow 3% to 4% in 2017

    Retailers and restaurants in the United States won’t get any relief in 2017 in the battle to win customers.    That’s according to Fitch Ratings' Outlook report, which says that retailers will continue to face a competitive environment in 2017 as they navigate changing customer preferences.  

  • Costco Visa card hits 1 million-member milestone

    Costco Wholesale’s new co-branded Visa payment card is definitely resonating with shoppers.   Since launching its co-branded Citi Visa Anywhere credit card in June, the club retailer reports that 1 million members signed up for the payment card.    “Most of them have it in hand,” Costco’s CFO Richard Galanti said during the company’s earnings call on Dec. 7. “In terms of conversion, usage and new sign up for the card, all [is] good so far.”  

  • Tech Bytes: Three pet peeves disengaging holiday shoppers

    The countdown is on.    With 12 shopping days left before Christmas, holiday shoppers mean business. They have their shopping lists in hand, devices are charged, and they want their desired merchandise in their hands — fast. And with Adobe reporting that 5% of customers drive 35% of revenue, retailers would be foolish not to deliver.   

  • Executive promotion at activewear retailer

    Lululemon athletica inc. has promoted Celeste Burgoyne to executive VP, retail, Americas, effective immediately.    Burgoyne has been with lululemon since 2006 and most recently served as senior VP, retail, North America where she was responsible for overseeing all Canadian and U.S. retail. She started her career with Abercrombie & Fitch, where she held various positions during her ten years with the company, including most recently, senior director of stores.  

  • Makeup giant headed to the Big Apple

    Move over Sephora, fast-growing Ulta Beauty is about to give you some competition.   Ulta will open its first-ever outpost in Manhattan, on the city’s tony Upper East Side.     The retailer leased a 12,000-sq.ft. space on the ground floor of 184 E. 86th St., Commercial Observer reported, with Cushman & Wakefield brokering the deal with Ulta. A Sephora is located on the same block.   

  • Amazon’s grocery store plans overblown?

    It would appear that news accounts of Amazon’s plans to opens thousands of grocery stores are greatly overblown — at least for the time being.     Amazon’s brick-and-mortar fledgling initiatives have been in the spotlight in recent weeks with the opening of its checkout-less convenience store, Amazon Go, in Seattle. Last week, some reports had the e-commerce giant planning to open 2,000 grocery stores.     

  • Hudson’s Bay Co. expands robotics to U.S. operations

    Hudson’s Bay Co. is bullish on robotics.   
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