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Omnichannel

  • Nordstrom tops luxury ranking list

    America’s most affluent prefer Nordstrom’s brand of omnichannel retail over some of the biggest luxury retailers out there, according to a new study.

    An organization called the Luxury Institute released findings from its 2015 Luxury Multichannel Engagement Index (LMEI) survey of large multi-brand retailers. Responders had a minimum annual income of $150,000, an average annual income of $318,000 and an average net worth of $3.1 million.

  • Study: Kate Spade provides best online customer service in September

    New York -- Kate Spade provided the best overall customer service in Sept. 2014. This marks the retailer’s first time topping Stella Benchmarks from customer service research firm Stella Service in 2014. The retailer ranked in every area measured across fulfillment and customer care.   

  • Deliv expands

    Menlo Park, Calif. – Deliv is expanding its same-day delivery service ahead of the holiday season, doubling its footprint with the addition of four new geographies, including Seattle, Houston, northern New Jersey and Washington, D.C. The company partners directly with retailers to add the Deliv same-day delivery option into the retailer's checkout process, whether on their website, mobile app or in their physical store.  

  • Stylinity enables shoppable selfies

    New York -- Stylinity, a new mobile app letting users share shoppable images and earn rewards for purchases they influence is now available for download on iTunes. Instead of hashtagging brands, users use their iPhones to scan price tags and attach product information to their photos, creating a shoppable link embedded in the image.    

  • Toys 'R' Us launches omnichannel holiday promotion

    Wayne, N.J. –- Toys 'R' Us Inc. is releasing The Great Big Christmas Book, the company’s annual holiday gift guide. More than 8 million Toys 'R' Us customers will receive a special edition of The Great Big Christmas Book, with deals valid Sunday, Nov. 2 through Saturday, Nov. 22, plus several “Ultimate Wish Saturday” events to be held throughout the month.  

  • Survey: 6 in 10 shoppers ‘showroom’ in store

    Ann Arbor, Mich. -- Fifty-seven percent of consumers use their smartphones to assist shopping activities in store. According to new data from CFI Group's report "Holiday Shopping 2014: Shutting Down the Showroom Effect," which surveyed 1,000 U.S. consumers and is sponsored by EBay Enterprise, 60% of survey respondents compare retailer's prices to their online competitors, while 63% use their phones to check prices at other local stores.  

  • Canada Goose launches new e-commerce site with Demandware

    Toronto, Canada –- Luxury outdoor apparel brand Canada Goose is using Demandware Commerce to power its global direct-to-consumer strategy. Canada Goose’s first ecommerce site, serving consumers in Canada, went live in August.   

  • Report: Wal-Mart apologizes for online ‘fat girl’ costumes

    Bentonville, Ark. –- Wal-Mart Stores Inc. has reportedly apologized for offering Halloween outfits labeled as “fat girl” costumes on its e-commerce site. According to Bloomberg, Wal-Mart issued the apology after receiving social media criticism from offended consumers.  
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