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Omnichannel

  • Survey: Customers embrace mobile, seek improvements

    Teaneck, N.J. –- Consumers have embraced the use of mobile devices for shopping, but are less than fully satisfied with the current mobile retail experience. According to a new survey of more than 5,000 shoppers in the U.S., U.K., Germany, and China from IT services and consulting firm Cognizant, 91% of shoppers have a mobile device, 78% have researched products on a mobile device before purchasing in the last year, and 42% of shoppers reported regularly researching products on a mobile device.  

  • PayPal Canada launches Passport small business tool

    Toronto -- PayPal Canada is launching PassPort, a website designed to help small businesses sell internationally. On the PassPort website, entrepreneurs can find export market specific guidance on seasonal sales peaks including holidays and events; cultural customs, taboos and trends; shipping and distribution logistics; currency exchange and fees; and customs procedures and taxes.  

  • Digital Social Retail launches convergence platform for retail

    Paris, France -- Digital Social Retail, a division of digital marketing agency Holosfind, is launching a digital convergence platform for the retail industry, integrating innovative technology and centralized management, for real-time streaming of audio and video content and personalized geolocation messaging. After 18 months of development and the signing of a joint venture for the acquisition of technology with the Israeli company Media TV, Digital Social Retail has introduced the Social Retail convergence platform.

  • Tech Viewpoint: Responding to Online Shopping Store by Store

    By Bill Bishop, Brick Meets Click   Online food shopping has grown slowly until now, but it’s about to pick up speed. In fact, momentum is so strong, Brick Meets Click now projects online grocery will exceed 10% of total grocery sales in many larger markets by 2020. For some areas in the US, online grocery spending has already reached 6% or higher.  

  • Forrester: 90% of mobile users are “purchase holdouts”

    New York -- Ninety percent of mobile phone users and 80% of tablet users are still “purchase holdouts” and have not made a purchase on these respective devices in the past three months, according to a Forrester survey of more than 4,000 respondents.    Some 53% of holdouts cite that they avoid "checking out" on mobile devices simply because they are either used to buying, or find it easier to buy, on a PC. 

  • HSN celebrates holidays with special events, deals

    St. Petersburg, Fla. –- HSN is offering a range of special events and deals for the 2014 holiday season. The interactive retailer will offer special “Black Friday” sale events on Nov. 7, 14 and 21, and also run its annual “Thanksgifting Weekend” event Thursday, Nov. 27 to Monday, Dec. 1 with special “Doorbuster” sale items.  

  • Polaroid Fotobar to open seven mini-stores in Westfield malls in California

    Boca Raton, Fla. -- Polaroid Fotobar  will open seven “micro-retail” locations in select Westfield Malls throughout California. The 300-sq.-ft. spaces will offer services and products that allows shoppers to turn their digital images into physical prints and framed pieces of art.   

  • Gap continues global expansion with first Old Navy stores in the Middle East

    San Francisco -- Gap Inc. announced it has signed agreements to open Old Navy stores in six Middle Eastern countries with franchisees Fawaz A. Alhokair & Co. and Azadea beginning spring 2015. The first markets include U.A.E., Kuwait, Qatar and Saudi Arabia.   This is the second franchise market expansion for Old Navy. In March of this year, the brand opened its first franchise-operated stores in the Philippines.   
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