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Omnichannel

  • Study: Online grocery sales to near $100 billion by 2019

    Rockville, Md. -- Online grocery shopping sales will grow roughly fourfold from about $23 billion in 2014 (accounting for 3.5% of total online and offline grocery spending) to approach $100 billion by 2019 (capturing 12% of total grocery spending). Market research publisher Packaged Facts forecasts that online grocery service providers will develop models that solve logistics problems while being profitable for the operators.   

  • Study: Smartphone revenue grows 141% in Q3

    Petaluma, Calif. -– Revenue coming from smartphones grew 141% year-over-year during the third quarter of fiscal 2014. According to a study from e-commerce platform provider Market Live, cultural shifts in shopping habits are revealing changes in traditional metrics; for example, mobile is creating a trend toward lower conversion rates and shorter time-on-site metrics caused by more shoppers researching products on their mobile phones and completing their purchases at a later time.

  • Taxes hit Blue Nile income in Q3

    Seattle –- A switch from an income tax benefit to income tax expense helped drive a reduction in net income at online jewelry retailer Blue Nile Inc. during the third quarter of fiscal 2014. Blue Nile reported net income of $1.65 million, down 43% year-over-year from $2.9 million. Net sales increased 7% to $105.8 million compared to $98.9 million. The company remains optimistic for the remainder of the year.  

  • Kohl’s to open 6 p.m. Thanksgiving, offer omnichannel holiday services

    Menomonee Falls, Wis. -- Kohl’s Department Stores will open its doors at 6 p.m. on Thanksgiving Day and remain open through midnight Friday, Nov. 28. The retailer will also offer a variety of omnichannel holiday services, including a daily “Today’s Deals” section on Kohls.com.  

  • U.K. convenience store One Stop extends Galleria merchandising rollout

    Wolverhampton, U.K. –- U.K.-based convenience chain One Stop has been using Galleria’s Customer Centric Merchandising solution for planogram automation and optimization for a number of years, and is now implementing the Galleria Behavioral Cluster Planning tool. The new solution will provide a better understanding of consumers, assisting One Stop to understand how their categories are being shopped.   

  • Amazon drives online urgency with daily deals

    Get it before it’s gone is the message Amazon is sharing with holiday shoppers as it looks to drive sales of limited duration “Lightning Deals” supported by enhanced same day delivery capabilities.

    Amazon’s countdown to Black Friday and then Christmas involves a strategy of featuring roughly 15,000 products the online retailer promotes as Lightning Deals because of reduced pricing during a tight promotional window.

  • QVC enhances smartphone, tablet experience

    West Chester, Penn. –- QVC will introduce a new in-app mobile feature in the coming weeks that allows customers to make purchases with a touch of their finger. Using Apple's fingerprint sensor technology, Touch ID, the QVC for iPhone app now gives customers the option to log in to their QVC accounts on all iOS 8-enabled iPhone 5S, 6 and 6+ mobile devices using only their fingertip to authenticate their identity.   

  • Report: Black Friday top date for card present fraud

    San Mateo, Calif. –- Last year, Black Friday was the top date for “card present” (CP) fraud, where a payment card is presented in a store for unauthorized usage. Data science company Feedzai analyzed data representing $750 billion in payment volume and more than 17.5 billion transactions in both card present (CP) and card not present (unauthorized online card purchases, or CNP) environments.  
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