Omnichannel

MINNEAPOLIS — Target closed out a “year of transition” and is now looking to the future as it sharpens its focus on key priorities, including digital, smaller formats and wellness.

Ace Hardware’s formula of localizing merchandise and offering individualized customer service is continuing to pay off for the hardware retail cooperative.

The company reported record revenues, profits and patronage for fiscal 2014. Ace had revenues of $4.7 billion, an increase of $546.3 million or 13%. Revenues increased $496.9 million or 12% as compared to fiscal 2013. Net income was $140.9 million for fiscal 2014, an increase of $36.4 million or 34.8%, from fiscal 2013.

Redmond Inc., a vertical retailer of agricultural products, is meeting the challenges of providing a seamless customer experience head-on by using a cloud-based WAN from cloud-based networking provider VeloCloud. Connecting stores, distribution centers and warehouses with effective omnichannel capabilities using VeloCloud's cloud-delivered capabilities, Redmond has grown by 800% in the last 10 years as it has evolved into a sophisticated and seamless retail operation.

Mountain View, Calif. – Google is reportedly testing the inclusion of live chat with businesses linked directly within search results. According to TechCrunch, a search results card will show consumers whether a business they have search for is available for chat, and then immediately launch a Google Hangouts chat if help is in fact available.

Cincinnati -- Macy's fourth quarter net income fell to $793 million from $811 million a year earlier, topping analysts expectations. However, the retailer issued a disappointing profit outlook for the current year, and sounded a warning for the current quarter, saying sales and margins would be impacted by shipping delays related to the West Coast ports dispute.

San Mateo, Calif. – Almost half (48%) of consumers say they purchase more from retailers that leverage shopper interests and buying behavior to personalize the customer experience across all channels.

New York - Coach Inc. is the latest retailer to take a cloudy outlook on e-commerce. The luxury chain has re-platformed its flagship site on the Demandware Commerce Cloud.

Neiman Marcus is taking omnichannel retailing to a whole new level by integrating payment technology into its already successful store app.

The NM Mobile Wallet is the first deployment of a mobile wallet capability created specifically for a retail card partner, enabling customers to quickly and easily make in-store purchases at Neiman Marcus Group stores without their physical credit card. Consumers can enjoy this simplified payment function with transaction authorization and information technology supported by Capital One.