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Omnichannel

  • Walgreens will invest in U.S. customer experience, IT

    Deerfield, Ill. - Walgreens Boots Alliance is ahead of schedule in its synergy efforts since Walgreens and Boots officially merged in December 2014. At its 2015 Analyst Day in New York City, the retailer’s leadership team outlined plans to support the customer experience in its Retail Pharmacy USA division with investments in key operational efficiencies such as IT systems, modernizing pharmacies and investing in customer care.

  • Do It Best relaunches ecommerce site

    Fort Wayne, Ind. - Do it Best Corp., a hardware, lumber and building materials cooperative with 3,800 member-owned locations worldwide, has re-launched its ecommerce site on the WebLinc platform.

    In addition, the company is unveiling a phased approach to re-launching individual member sites which will enable them to maintain their distinct, customer-facing identities while being integrated and powered by the same sophisticated commerce platform.

  • Meijer moves forward with new omnichannel idea

    Meijer is experimenting with a click and collect service at a store in its hometown of Grand Rapids, Mich., and indicating the offering will be rolled out to other markets later this year.

  • Can international expansion really be this easy?

    Physical expansion remains the primary growth driver of many a U.S. retailer, but the likes of Alibaba and rival JD.com are allowing U.S. retailers and brands to tap the Chinese market without the aggravation and financial uncertainty associated with establishing a physical presence.

  • American Express, Jawbone partner for wearable payments

    New York - American Express and wearable device provider Jawbone are launching a new partnership giving eligible U.S. American Express card members the ability to “tap to pay” with the new Jawbone UP4 fitness tracker. This partnership and product launch marks the first time consumers can use a wearable fitness tracker with an embedded NFC chip for contactless American Express payments

    The new Jawbone UP4 tracker is expected to be available for purchase in summer 2014.

  • Survey: Retailers falling behind on mobile adoption and fraud protection

    Boise, Idaho -- Merchants are not keeping pace with the growth of mobile when it comes to fraud and mobile payment adoption, according to a study by Kount, CardNotPresent.com and The Fraud Practice.

    The third annual Mobilr Payments & Fraud Survey revealed that retailer awareness is not keeping pace with mobile fraud growth, and the support for the mobile channel is not meeting predictions and expectations as reported by respondents in previous years’ surveys.

  • Jet adds new e-commerce enablement partner

    Membership-based online retailer Jet is partnering with QVC parent company Liberty Interactive’s marketing and virtual inventory solutions provider CommerceHub to help retailers and brand capitalize on the soon-to-launch Jet e-commerce platform.

  • The re-fragmentation of retail

    The nature of competition in the retail industry is not what it used to be. Decades of consolidation concentrated sales among a top tier of mega-retailers fueled deal-making among product manufacturers and others who serve the retail industry.

    The top 10 U.S. retailers now account for more than $1,200,000,000,000 (zeroes added for effect) and that figure swells to $1.5 trillion if the next 10 largest are include. The big have gotten bigger and will continue to do so in the near term, however there is also a dramatic “re-fragmentation” of the retail industry underway.

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