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Amazon, Publix, Nordstrom, Costco among top performers in customer satisfaction
Ann Arbor, Mich. -- Publix Super Markets and Nordstrom are the highest ranked bricks-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index (ACSI). While supermarkets overall are up 1.3% to 76, Publix remains the grocer to beat, with a score of 84.
The best of the best among all retailers — traditional or online — is Amazon, with a score of 86, followed by online retailer Newegg at 85. Next in line are two more websites: Overstock at 83 and eBay at 81.
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RadioShack profit plummets 79%
Fort Worth, Texas -- RadioShack Corp. reported a steep decline in fourth quarter profit this morning. Its results, however, were in line with its January warning to investors.
The chain posted a profit of $11.9 million, compared to a profit of $57 million in the prior year. Total fourth-quarter sales rose 5.9% to $1.39 billion. Same-store sales fell 1.4%.