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Data & Analytics

  • Survey: Retail hiring managers concerned about top-worker turnover

    Chicago -- A survey released Wednesday by WorkInRetail.com found that 45% of retail hiring managers are concerned that their top workers will leave the organization in 2012.

    WorkInRetail.com, CareerBuilder’s job site for retail professionals, polled 247 retail hiring managers and 654 full-time retail employees in November and December 2011. The survey was conducted by Harris Interactive.

  • NRF report: Retailers to invest in customer engagement

    Washington, D.C. -- A report released Wednesday by the National Retail Federation and KPMG found that retailers in 2012 will invest heavily in IT, e-commerce, customer service and mobile platforms in order to build customer engagement.

    The report, “Retail Horizons: Benchmarks for 2011, Forecasts for 2012," polled 247 retail executives from various sectors regarding their top strategic initiatives for 2012.

  • Retailers invest in customer engagement

    WASHINGTON — Retailers in 2012 will invest heavily in IT, e-commerce, customer service and mobile platforms in order to build customer engagement, a new report from the National Retail Federation Foundation and KPMG found. The report, titled, Retail Horizons: Benchmarks for 2011, Forecasts for 2012," surveyed 247 retail executives from various sectors, outlines retailers’ top strategic initiatives for 2012 including merchandising, ecommerce, store and field operations, supply chain and human capital, among others.

  • Abercrombie & Fitch Q4 profit falls 80% on holiday promotions, flat sales

    New Albany, Ohio -- Margin squeezes and flagging same-store sales hurt Abercrombie & Fitch Co.’s fourth quarter profit dropped nearly 80% drop, to $19.6 million from $92.6 million a year earlier, amid margin squeezes and flat same-store sales.

  • Report: Retail container traffic to show increases in first half of 2012

    Washington, D.C. -- The monthly Global Port Tracker report, released Wednesday by the National Retail Federation and Hackett Associates, said that import cargo volume at the nation’s major retail container ports is expected to be down 6.8% in February from the same month a year ago. However, volumes should show year-over-year increases through most of the remaining first half of 2012.

  • Report: CVS Caremark contributes $1.2 billion to Rhode Island economy

    Woonsocket, R.I. -- CVS Caremark on Tuesday released an economic impact study of its contribution to the economy of its headquarters state of Rhode Island.

    The Pricewaterhouse Coopers-conducted study showed that the company's Rhode Island operations contributed more than $1.2 billion to Rhode Island's GDP in 2010, approximately 12,000 jobs, $831 million in labor income, and $116 million in state and local taxes.

  • Study: Shoppers use smartphones, social media for purchase decisions

    New York City -- The Deloitte American Pantry Study, released Tuesday, polled more than 4,000 shoppers and found that, more than ever, consumers are turning to social networks, smartphones, and tablets to meet their shopping needs.

    According to the study, 90% of shoppers know what they’re buying before they arrive at a store. Three-quarters say they are smarter shoppers than they were a year ago, and 86% believe they are getting more precise in what they buy.

  • Reputation holds steady in the mid range

    Target was ranked 27th on the 2012 Harris Poll Reputation Quotient study behind five notable retailers and in roughly the same position with the same score as the prior year, the market research firm announced on Monday.

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