Data & Analytics

OAK BROOK, Ill. — J.C. Penney has announced plans to donate a 5,500-sq.-ft. center in the North Riverside Park Mall in North Riverside, Ill., to assist efforts of the Cook County Regional Organized Crime Task Force in combating retail organized crime. 

The center will house law enforcement offices for various police departments, government agencies and retailers for the purpose of hands-on training and collaboration.

A former editor used to tell me “A picture is worth a thousand words – a thousand words you don’t have to write.” For omnichannel retailers, the value of video is even greater than that of still photography to journalists. As the popularity of online video content continues to climb with consumers, retailers ignore its potential as a means of customer engagement at their own risk.

CHICAGO — Grainger, a leading broad-line supplier of maintenance, repair and operating products serving businesses and institutions, has appointed Dr. Michael Ali as the company’s SVP and CIO. He replaces Tim Ferrarell, who has assumed the new role of SVP, innovation and continuous improvement.

BOCA RATON, Fla. — In a letter to shareholders, the board of directors of Office Depot Inc. said it has made significant progress toward a successful closing of the planned merger with OfficeMax by the end of this year. The letter also urges shareholders to support the board’s 10 nominees for the company’s board of directors.

Armonk, N.Y. -- Online consumer spending rose a healthy 15% in the second quarter of this year compared to the second quarter of last year. The IBM Online Retail Sales Index shows that mobile sales reached 19.4% of total online sales, up 28% from last year. Online shopping growth substantially outpaced the 4.6% year-over-year increase of in-store sales during the second quarter.

Seattle — Amazon.com increased net sales an impressive 22% during the second quarter of fiscal 2013. But the Internet retailing giant reported a net loss of $7 million due to operating expenses and investments in warehouses, digital content and other areas, compared with net income of $7 million in the year-ago period.

BOSTON, Mass. — Merchant Warehouse, a leading innovator of payment technologies and merchant account services, has appointed Russell Harty as SVP of the company's key accounts and partner channel.

Harty, who boasts more than 20 years in the payments industry, will be charged with evaluating and adding new partners and expanding the footprint of Merchant Warehouse solutions, including the Genius Customer Engagement Platform, with partners, value-added resellers and key accounts.

Chicago — Pure-play e-tailers are doing a better job in satisfying their customers overall than omnichannel retailers, but omnichannel retailers have an edge in select functional areas like checkout. According to results of the mid-year Customer Feedback Index (CFI) from OpinionLab, e-tailers had an average CFI score of 481, compared with a CFI average of 457 for omnichannel retailers.