Data & Analytics

San Luis Obispo, Calif. – Retailers who want to keep their customers happy and ensure positive word-of-mouth need to follow the “five-day rule” when fulfilling deliveries.

According to a new study of 13,000 consumers from cloud-based distributed order management solution provider Shopatron, 87% of orders delivered by a retailer or brand in five days or less resulted in the customer becoming a “promoter.”

3D printing solutions provider 3DLT has added the former head of global merchandising for Staples to its board of directors.

Atlanta – Home furnishings retailer Havertys is on a roll. Sales for the second quarter of fiscal 2015 increased 7% to $187.7 million from $175.1 million a year earlier, and the company plans to open a new store in Fort Lauderdale, Florida, in the third quarter.  

Same-store sales for the quarter increased 4.8%. Total written sales increased 5% and written same-store sales increased 2.4%. Havertys also plans to complete two store renovations in the third quarter.
 

Albertsons completed its acquisition of Safeway earlier this year to create a $57.5 billion company that now plans to return to public ownership with a major stock offering with implications for trading partners and competitors.

Irving, Texas - Boy Scouts of America (BSA) has always lived by the motto “Be Prepared,” and that spirit extends to its in-store retail activities.

The youth organization has selected Raymark's store management software suite for deployment in its 182 Scout Shops, 220 independent Council Shops, High Adventure Trading Posts and temporary Scout sales locations.

Los Angeles - Although summer vacations have just begun for many schoolchildren, parents already have back-to-school shopping on their minds.

According to the new Consumer Pulse survey of parents with kids in grades K-12 and college from Rubicon Project, 56% of respondents said they plan to spend more money per child than they did last year to prepare the students for the upcoming school year.

Columbus, Ohio – Express Inc. is naming a new CFO, and not looking far to fill the role.

Perry Pericleous, previously VP, finance, has been promoted to senior VP, CFO and treasurer, reporting to Matthew Moellering, executive VP and COO.  

Pericleous succeeds Paul Dascoli, who has left the company, effective July 7. Pericleous, 42, is a 15-year veteran of Express and most recently served as VP, finance with responsibility for all financial planning and analysis functions.