Data & Analytics

While paid search and email marketing still top retailers’ lists of effective customer acquisition channels, social media has moved up the ranks to become an important tool for engaging with and attracting new customers.

Plymouth Minn. – Tile Shop Holdings Inc. had a successful second quarter of fiscal 2015, meeting Wall Street expectations for profit and beating them for revenue. Net income rose 20% to $4.8 million from $4 million the same period a year earlier, with higher pretax income compensation for increased expenses related to the opening of 12 new stores.

Sam’s Club, Costco, Rite Aid, and other retailers have shut down their photo services to deal with a potential data breach.

According to Reuters, CVS, which also uses the same photo hosting service as the retailers named above, temporarily shut down its photo sites last week after noticing possible credit card data irregularities.

According to Reuters, some of the companies temporarily shut down the services after photo hosting service PNI told them about the breach, while others proactively shut down after reading reports.

Washington, D.C. - While paid search and email marketing still top retailers’ list of effective customer acquisition channels, social media has moved up the ranks to become an important tool for engaging with and attracting new customers. According to the State of Retailing Online 2015 report, conducted by Shop.org, Forrester Research Inc. and Bizrate Insights, 25% of retailers surveyed cite Facebook as a top acquisition platform.

Retailers today are in a constant search for the industry’s Holy Grail – delivering an omnichannel brand experience across all touchpoints. Unfortunately, this quest to deliver on the promise of the omnichannel experience has given rise to a troublesome and pervasive problem known as fake omnichannel or “’fomni.”

Amid their search, retailers confront a wide array of commerce-related software solutions masquerading as omnichannel and promising to provide the type of seamless experiences shoppers now expect.

Grand Rapids, Mich. – Back-to-school shoppers are both willing to spend more and also seeking savings this season. According to a new survey that department store chain Meijer conducted of its customers, approximately 92% of households with school-age children plan to spend the same amount or more than the previous year for back-to–school supplies.

San Jose, Calif. – PayPal Inc.’s first day of trading as an independent public company on the Nasdaq stock exchange was a good one. The digital payment platform closed at a price of $40.47 on Monday, July 20, up 5% from the opening price of $38.39.

In 2014, when it operated as a division of eBay Inc., PayPal processed $235 billion in total payment volume and generated more than $8 billion in revenues. The company serves more than 169 million active customer accounts in 203 markets around the world.

Chicago – Specialty footwear retailer BucketFeet, which launched online in 2011 and entered the world of brick-and-mortar retailing with its first stores (called “studios” in 2013), is seeking to better understand studio shoppers. BucketFeet is partnering with store analytics provider RetailNext to help extend its brick-and-mortar service and shopper experience capabilities.