Data & Analytics

The wait is finally over—and with it, the competition between Microsoft and Apple takes a closer turn. Microsoft will take the wraps off its Manhattan flagship, on Oct. 26. The store is located on Fifth Avenue and 53rd Street, just a few short blocks from Apple’s Fifth Avenue flagship with its glass cube entry.

The October deadline for retailers to accept EMV (Europay, Mastercard, Visa)-compliant, chip-based payment cards or face increased fraud liability has placed payment card security in the industry headlines. While important, securing card-based payments at the store is one small facet of the huge undertaking retailers face in protecting their entire network.

Consumers may make merry during the upcoming holiday season, but mobile devices may be less a part of the action than retailers like.

According to a new survey from marketing automation platform provider Bronto Software, only 19% of holiday shoppers plan to purchase from a tablet, and 22% from a smartphone.

Consumers will use mobile devices to search for the best deal: 65% will look for promotions and coupons, 63% will check prices on that store's website and 61% will search for lower prices at another store or site.

Chain Store Age recently spoke with Jason Miller, chief commerce strategist of Akamai Technologies, about how mobile technology can serve as a key component of omnichannel customer engagement strategies.

Videos just became more valuable to retailers. YouTube is releasing Shopping ads, a new advertising format that lets viewers click and buy products directly from videos.

Interior build-outs in the retail sector can be some of the most expensive construction projects, with cost per unit area far exceeding that of an exterior build. They are also often more logistically complex. For example, the coordination of all the different trades and the delivery of materials, fixtures and products can be challenging, but it is key to ensuring quality, containing costs and avoiding delays.

Walgreens has teamed up with Western Union on an initiative that may generate the drugstore chain a lot more traffic and sales.

The nation’s largest drugstore chain has launched Western Union Bill Payment services via digital self-service kiosks, allowing customers to make payments to 15,000 billers across the United States and beyond.

In this ever-changing, fast-paced world, it is no wonder that retail businesses must adapt to how consumers shop. With smartphones, online shopping and detailed comparison sites, shoppers are now more informed than ever about what they want. This evolution has impacted the role that retailers play in assisting consumers in their shopping experiences.