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Data & Analytics

  • Report: Apple eyeing PayPal turf

    Apple Inc. may be planning an entry into the fledging industry of mobile person-to-person payment.

    According to the Wall Street Journal, Apple is in discussions with several banks to develop a service that would let consumers make mobile payments to each other, rather than use cash or personal checks. The service would be in direct competition with the Venmo mobile payment platform from PayPal, which is popular among millennial consumers.

  • Becoming a More Intelligence-Centric Organization to Drive Customer Experience

    The “digital revolution” has turned the traditional retail marketplace upside down. Consumer expectations continue to rise and the Internet has broken down borders and created a global marketplace, dramatically increasing competition.

  • Amazon.com answers question, what’s for dinner?

    Amazon.com has expanded its Prime Now restaurant delivery service to Los Angeles in a move seen as a precursor to expansion of the food ordering capability to all 18 market where the one-hour Prime Now delivery service is offered.

  • At Dick's Sporting Goods, Black Friday is all about social media

    While all the major retailers will be offering deals and discounts on Black Friday weekend, Dick's Sporting Goods plans to woo shoppers with an exciting social media promotion.

  • Kohl's grows sales, but not by much

    Strong back-to-school sales allowed Kohl's to upstage Macy's in the third quarter.

    Kohl's reported that for the third quarter ended Oct. 31, same store sales increased 1%. It had net income of $120 million, or 63 cents per share, compared with net income of $142 million, or 70 cents per share, in the same period a year before. Revenue rose 1.2% to $4.43 billion.

  • Advance Auto CEO to retire as growth slows down

    Advance Auto Parts announced its CEO is stepping down as the retailer also reported a decline in third quarter profit and nearly flat same-store sales.

    The auto parts retailer reported that for the third quarter ended Oct. 10, same-store sales increased .5%. Profit declined 1.4% to $120.5 million, or $1.63 per share. Revenue ticked up slightly to $2.3 billion.

  • Mall of America keeps communication open

    When your retail operation is already the size of a small city and you’re planning growth, maintaining communications is a critical task.

    Bloomington, Minnesota-based Mall of America, which spans four levels and 5.5 million-sq.-ft. of retail space (plus parking ramps, service corridors, etc.) and is seeking to expand, faces that exact situation. The mall, home to 520 stores, more than 50 restaurants, an indoor theme park and other attractions, is switching from an analog communications system to the Motorola Solutions Mototrbo digital two-way radio system.

  • Guitar Center tunes up seamless experience

    Musicians are notoriously individualistic people, and specialty instrument retailer Guitar Center is launching a redesigned website with this user base in mind.

    Westlake Village, California-based, 270-store Guitar Center has launched a new redesigned website with a more seamless omnichannel user interface. Based on the current Oracle Commerce platform, the redesign is the result of a two-year initiative that involved customer insight and user experience teams, both of whom worked together with end-users and consultants.

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