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Data & Analytics

  • Are Retailers Giving Away Too Much?

    The holiday promotion season is fast approaching with the arrival of Thanksgiving and Black Friday. From that moment the race is on for customer dollars through to the New Year. We’ve all been through this many times, and it seems like no sooner has one season finished than we are shortly into planning for the next. But what impact are the prices we set having on customer behavior and the profits of retailers?

  • Survey: Retailers lag in social outreach to consumers

    Consumers find it easy to use social media for brand engagement, but that doesn’t mean they are using it.

    According to the new “Global Brand Simplicity Index” from New York-based branding firm Siegel+Gale, 65% of consumers say social media is a simple platform for learning about brands, products and services via social media. Yet only 32% use social media for this purpose.

    Similarly, 45% of consumers find social media simple for engaging customer service, but only 11% use social media for customer service engagement.

  • Trend Talk: The Real Estate Industry's Migration to Livable, Walkable Communities

    Photo: left: Adam Zimel; right: Micah Kagan

    Getting Dense

  • Retail Loss Prevention Resolutions for 2016 and Beyond

    With 2016 upon us, most everyone is thinking about the New Year’s resolutions they have in place for the upcoming year. The perennially popular resolutions range from losing weight to getting out of debt.

    If you look closely, the resolutions could mirror goals that retailers may want to consider in 2016, especially as it relates to loss prevention (LP).

  • Start-up looks to steer customers to purchases

    Plug and Play brings together retailers and start-ups that offer specific technology and expertise that can relieve merchants’ pain points. Chain Store Age offers a Q&A with the head of one of those start-ups, Wibe Wagemans, president of Palo Alto, California-based IndoorAtlas.

    What does your company do?

  • Tech Bytes: Three Ways SAP Makes Commerce a Community Event

    Seamless commerce is constantly evolving, and SAP is attempting to stay at the front of the curve with its new SAP Jam Communities with Commerce solution. The cloud-based customer engagement tool is natively built on the SAP Jam enterprise social collaboration platform, and also integrates with the SAP hybris commerce management platform.

    At a recent event in Boston, SAP explained how the new solution enables retailers to build community pages that support and drive seamless commerce. Here are three of the most innovative community page features.

  • Money moves PayPal in new direction

    PayPal Inc. is continuing its evolution from serving as the digital payment platform for former parent company eBay Inc.

    Since its July split from eBay, new PayPal initiatives have included serving as a payment option for a number of new retail partners, reversing a policy that previously excluded U.S.-based online gambling sites from accepting PayPal, and expanding a global free returns service in the U.S.

  • Amazon keeps Los Angeles well-fed

    Those in the know say nobody walks in Los Angeles, and Amazon.com wants to make sure Los Angeles residents don’t have to move their legs to get restaurant food.

    Amazon’s Prime Now one-hour delivery service has expanded in Los Angeles to include delivery from local restaurants. Using the Prime Now mobile app, Prime members in Los Angeles can view participating restaurants, browse menus, place orders, track the status of their delivery, and watch delivery driver progress in real time.

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