Data & Analytics

Pier I Imports is getting personal in its online marketing efforts, delivering individualized content to customers that is based on their previous shopping activity.

The retailer has partnered with Certona, a provider of real-time omnichannel personalization, to deliver a “hyper-personalized omnichannel experience” to shoppers.

It turns out that the No. 1 retail perk for online shoppers is not speedy delivery, according to Deloitte's 30th annual holiday survey of consumer spending intentions and trends.

The survey shows that free shipping is the top retailer policy preferred by shoppers. Furthermore, the ubiquity of personal mobile devices allows consumers to take their time researching purchases and store policies giving them opportunity to request exactly what they want.

For merchants looking to sustainably grow their revenue and future-proof their business in an ever-increasing competitive landscape, there is almost no better decision they can make than expanding beyond their domestic market.

It turns out that the No. 1 retail perk for shoppers is not speedy delivery, according to Deloitte's 30th annual holiday survey of consumer spending intentions and trends.

The survey shows that free shipping is the top retailer policy preferred by shoppers. Furthermore, the ubiquity of personal mobile devices allows consumers to take their time researching purchases and store policies giving them opportunity to request exactly what they want.

Telehealth is coming to more users of Walgreens’s mobile app. The company has announced that it has expanded MDLive’s telehealth services through its app to users in 20 additional states — bringing the total states eligible to 25. The company also launched an updated telehealth experience within the app.

At one point or another, anyone discussing the future of personalization in offline retail has quoted the film Minority Report, where virtual billboards scan Tom Cruise, and immediately customize their message. The virtual assistant in Gap refers to the last time he entered the store, and inquires about his recent purchase.

Now, 13 years later, some of these technologies are becoming mainstream. For example, large retailers like Target and venues like the new Levi’s Stadium are equipped with beacons to customize your experience.

The acquisition of Sheplers weighed on Boot Barn Holdings Inc. in the second quarter as the company reported flat same store sales.

Boot Barn said that for the second quarter ended Sept. 26, net sales increased 50% to $129.7 million; same store sales increased 0.1%; and net income was $1.2 million, or 4 cents per diluted share. 

Store remodels can yield big results, according to Atlas Logistics, with a 7% to 10% increase in sales to existing customers.

It’s recommended that a complete store remodel occur every five to seven years to keep things current. And such remodels can yield big results in terms of increasing sales, according to Atlas Logistics.