Dixons supports customer service, labor management with Reflexis

London - Dixons Carphone plc has selected Reflexis workforce management solutions to further enhance its customer service offering and increase employee involvement in labor management processes. The retailer will implement the solutions in its 500 Currys, PC World, and Dixons Travel Stores.



After an 18-month review including live trials with multiple vendors, Dixons selected Reflexis Workforce Manager, Reflexis Time and Attendance, and Reflexis Advanced Analytics and Reporting.



“In this challenging retail environment, it is critical to engage with store colleagues to provide a consistent and an enjoyable shopping experience for our customers across the estate,” said Paul Justice, central operations director, Dixons Carphone (Currys, PC World, Dixons Travel). “We saw an opportunity to partner with a vendor that could provide better forecasting and scheduling capabilities while adding new functionality such as allowing colleagues to view their schedules, swap shifts, book holidays, and view their timesheets at anytime from anywhere using a mobile app. Managers can also access the solution from anywhere using desktop, tablet, and mobile devices.”