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Data & Analytics

  • The missing piece of omnichannel retail: returns

    It’s almost time to stop using the term omnichannel retail.

    Modern customers have told retailers that they expect consistency across channels during their shopping journeys. That caused some disruption several years ago, but the market responded.

    Retailers that haven’t grasped the concept of omnichannel and implemented it successfully are generally out of business or losing serious market share to slicker competition. The term omnichannel has more or less become superfluous: It is now implied in the simple term retail.

  • Disloyal customers offer holiday hope

    Customers show surprisingly little reaction to loyalty programs, but for the upcoming holiday season this could be a good thing for retailers.

  • These retailers lead social holiday engagement

    When it comes to increasing brand awareness on social media for the holidays, a few chains stand out.

  • LEADERSHIP TRANSITION

    Taking the reins of Toys “R” Us in July 2015, new CEO and chairman David Brandon recognized one of the biggest challenges he faced would be inspiring others to execute his vision of what the company could be. The retailer had gone through a decade of leadership changes, and Brandon was well aware that frequent executive changes, strategic shifts and cost-cutting can cause stress and a lack of trust.

  • IT Outsourcing

    The need for technology innovation in retail has never been greater, and the proper assets and expertise are not always available in-house.

  • Managing Cash in Retail Stores

    While mobile payments are increasing, cash receipts still remain a healthy percentage of total sales and aren’t going anywhere anytime soon. Fifth Third Bank’s John Bultema discusses the proper management of cash in retail stores and solutions aimed at improving store efficiency and reducing costs.

    What is the current status of cash handling in retail stores? Are cash receipts in stores on the decline?

  • Which retailer will dominate online holiday shopping?

    A familiar name factors heavily into the online holiday shopping plans of consumers.

  • Store Improvements: Remodels, Refreshes and More

    Whether it’s a complete remodel or just a refresh, retailers have a variety of options — and decisions to make — when it comes to updating their store interiors. BrandPoint Services’ Steve Hearon talked with Chain Store Age about store update programs.

    What are some of the most common mistakes retailers make when undertaking a refresh, remodel or rebranding program?

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