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Data & Analytics

  • Staples gets down to business with social media

    Staples Inc. is turning to Twitter to provide extra assistance for its small business customers.

    Staples is preparing the launch of the #MoreSmallBiz Squad, a group of experts who will directly interact with small business customers through use of the #MoreSmallBiz hashtag. The experts will offer blog posts and other content, and also directly interact with small businesses who post questions on Twitter using the hashtag.

  • E-retailers rejoice over Christmas weekend

    The three-day Christmas weekend (Dec. 25 - Dec. 27) showed strong consumer interest in online shopping during and immediately after the holiday.

    According to Verizon Retail Index, broadband traffic attributed to e-commerce shopping activity increased dramatically starting on Christmas Day to 26% above average daily levels, posting a seasonal high of 30% above normal levels by Sunday, Dec. 27.

  • Mobile helps prime Amazon for successful holiday

    Amazon.com had a merry (and prosperous) holiday season, at least according to a limited set of statistics released by the e-tail giant.

    Amazon touted the impact of mobile commerce on its 21st holiday season, reporting that nearly 70% of its customers shopped using a mobile device. However, Amazon did not break that figure down into how many shoppers actually made mobile purchases compared to those who browsed on a mobile device and bought through another channel.

  • Report: On-demand alcohol delivery app finds a growing market

    On-demand alcohol delivery app Drizly is in a growth mode. The start-up has an average transaction of around $70, about three times higher than a normal, average in-store transaction, the founders told Boston.com. [Boston.com]

  • Holiday surprise for retailers: Sales look better than expected

    Did a last-minute rush make for stronger holiday sales than many — including the National Retail Federation — had expected?

    That’s the way it looks based on the MasterCard Spending Pulse report, which found that sales (excluding auto and gas) increased 7.9% during the holiday season, led by double-digit gains in e-commerce, women’s apparel and furniture.

    The SpendingPulse report, released on Monday, December 28, looked at U.S. sales trends across cards, cash and checks from Black Friday to Christmas Eve.

  • RILA touts 2015 retail wins in Washington

    It is common during an election cycle for candidates to lament how nothing gets done in Washington. However, that’s not always a bad thing, as evidenced by some of the Retail Industry Leaders Association’s efforts to influence and repeal legislation.

    As the 2015 legislative session comes to a close, RILA has identified several important regulatory and legislative wins that will benefit retailers and their millions of employees and customers.

  • NBA teams with Fanatics for brick-and-mortar score

    The core capabilities of the National Basketball Association (NBA) do not include fulfilling purchases made at its New York flagship store. According to Re/code, the NBA is partnering with online specialty athletic retailer Fanatics to provide tablet-based “endless aisle” fulfillment to its store via the Fanatics warehouse. [Re/code]

  • Unlocking the analytics code with AI

    Retailers and suppliers have a new ally in their efforts to unlock actionable insights from the proliferation of data thanks to what Enhanced Retail Solutions contends is groundbreaking new functionality in its Intelligent Retail Platform.

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