Data & Analytics

IBM aims to let retailers get more personal with their customers. As part of a general release of new cloud-based industry platforms, IBM is introducing a Retail Consumer Experience platform.

When it comes to satisfying online customers, the little guys may have an edge. Online review site Bizrate Insights (a division of marketing solutions firm Connexity) has released its 16th annual Bizrate Circle of Excellence awards, and only a few major retailers are included.

A new association of mobile and technology companies and associations is seeking greater openness in the mobile technology space. A coalition named Evolve is promoting the consumer benefits of unlicensed spectrum and new technologies for unlicensed spectrum like LTE-Unlicensed (LTE-U) and Licensed Assisted Access (LAA).

Whole Foods Market says it is slashing more than 1% of its workforce in an effort to lower prices for its customers and invest in technology upgrades, as the company fights against increasing competition in the organic grocery space.

Proponents of the motto “image is everything” will be pleased with a new partnership eBay Inc. is launching.

The online retail platform is teaming up with visual commerce platform Curalate to give publishers the ability to drive traffic and revenue from images sourced from Instagram. 

The partnership offers Curalate Like2Buy, which allows users to directly click to purchases from Instagram images, to more than 100,000 publishers in the eBay Enterprise Affiliate Network. 

The holiday season is rapidly approaching, so of course everyone is thinking about the latest trends in... retail IT. Okay, nobody outside of the industry has visions of technology solutions dancing in their heads, but retailers do need to know what is developing on the IT front as their busiest season arrives.

Gap plans to expand the training program it offers to its women garment workers oversees, aiming to educate at least 1 million women by 2020.

The program, called P.A.C.E. (Personal Advancement & Career Enhancement), launched in 2007 and gives women garment workers access to a curriculum up to 80 hours long in up to nine areas, from communications skills, financial literacy, stress management, problem-solving and decision-making.

An ongoing computer glitch has been wreaking major havoc at Walgreens. According to the Chicago Tribune, the Deerfield, Illinois-based drugstore giant was gradually restoring its automated pharmacy system this week after a massive outage on Sept. 22.

Pharmacists at all 8,200 U.S. Walgreens stores had to start manually filling prescriptions on Tuesday morning after the glitch occurred following overnight maintenance. As of the afternoon of Sept. 24, thousands of stores still lacked access to Walgreens’ central pharmacy database.

Woody Allen famously said 80% of success is showing up, and that saying may well apply to mobile retailing. According to a new study from Google, “Micro-moments: Your Guide to Winning the Shift to Mobile,” 51% of smartphone users have discovered a new company or product when conducting research.

In addition, showing up in mobile search ad results can increase unaided brand awareness 46%. And one in three smartphone users have purchased from a company or brand other than the one they intended because of information provided in the moment they needed it.

The emphasis on omnichannel commerce has largely laid to rest (at least for now) the debate of online versus offline. Indeed, A.T. Kearney put it best in the title of a recent study, “On Solid Ground: Brick and Mortar is the Foundation of Omnichannel Retailing.”