Data & Analytics

Chain Store Age tech editor Deena M. Amato-McCoy spoke with Mike Lowey, director of retail for Brother Mobile Solutions, and learned how an increasingly evolving omnichannel retailing model, especially digital channels, is impacting replenishment operations and what retailers need to do to adapt.

Warehousing operations are growing more complex by the day. What trends are impacting how merchandise moves through the warehouse and up to store-level?

LED options now exist for nearly every lighting application

When it comes to retail operating costs, energy is one of the top three expenses. Lighting is, of course, a component of this, accounting for 50% of energy costs for non-food retailers. The typical retail store spends roughly 71 cents per square foot per year — a cost that quickly adds up at the store and chain level.

As it creates new brick-and-mortar formats, Gymboree went in search of a flexible point-of-sale system. Now it has one.   The children’s specialty chain added a mobile POS system from Aptos — a move that enables store associates to engage shoppers throughout their store visit. Associates use the mobile devices to process secure transactions, manage inventory, and access order information — without ever leaving the customer’s side.  

We sat down with chief executives and senior managers from 20 retail real estate companies at the ICSC New York National Deal Making show in December, and each and every one had something to say about e-commerce competition. Something, but not the same thing. They fell into two groups.

There were those who said that online retail’s magnitude was greatly overblown. They held that the media over-covered online sellers and placed them on a lofty perch not backed by the facts. They had a point.

Amazon’s new service is helping Prime members to get dinner on the table faster.   By integrating Alexa into Amazon Restaurants, the retail giant now enables Prime members to voice-order their next meal through their Alexa-enabled devices, including the Amazon Echo and Echo Dot. Customers can place orders from any restaurant available on the service in more than 20 cities by saying, “Alexa, order from Amazon Restaurants.” Any meal they’ve ordered before will delivered to their door for free in an hour or less.

Amazon set new records this holiday season, and its first-party sellers, especially those selling gadgets, are reaping the rewards.   Besides shipping more than 1 billion items worldwide the week follow-ing Christmas, Amazon welcomed 3 million new Amazon Prime members who signed up in the days leading up to Dec. 25, according to the retail behemoth.   

Finance chiefs play expanded role in managing the retail transformation

With the retail environment undergoing the most complex changes in our generation, the sustainability of the current retail economic model is in question.

Historically, retail CFOs, as the principal financial officers, were primarily responsible for more traditional finance, treasury, regulatory, information delivery and related functions.

BCBG Max Azria Group leveraged analytics when it realized its static “one-size-fits-all” e-commerce site didn’t optimize the overall shopping experience, or allow it to engage with specific omnichannel shoppers.

With a goal of personalizing the digital experience, and integrating its omnichannel journey as a whole, the women’s fashion brand added an analytics tool from Qubit. By embedding the platform’s JavaScript tags within its web pages, the technology transparently records all customer online interactions, pulling information into the cloud for reporting.