Data & Analytics

Jegs Automotive Inc. has appointed a veteran marketing executive as its new chief executive.    The family-owned high-performance auto parts retailer on Wednesday announced it has appointed Jeffrey Hennion as its new CEO, effective Oct. 16. Most recently, Hennion served three years at GNC Holdings, where he was executive VP, chief marketing & e-commerce officer. He resigned in June.   

Consumers are becoming more digitally influenced on a seemingly daily basis — but omnichannel retailers find themselves hard-pressed to keep up the pace. Retailers need to meet their needs across all touchpoints, and create a frictionless shopping experience despite where the shopping journey starts and ends.   

Costco Wholesale Club reported better-than-expected profit and revenue for its fourth quarter.   Net sales for the 17-week fourth quarter ended Sept. 3 rose 15.8% to $41.36 billion from $35.73 billion in year-ago period, which had 16 weeks. Total same-store sales rose 6.1%, with a 6.5% increase in the U.S. and a 4.9% increase in Canada. International same-store sales rose 5.6%    E-commerce sales in the quarter were up 21%. Membership fees rose 13% to $943 million.   

1-800-Flowers.com continues to embrace the conversational commerce game.    The gifting brand is preparing to launch a program that will enable its customers to place orders via Google Assistant on their Android phones and iPhones. Using their voice or text, they can access a menu of gifting categories, and place orders for delivery nationwide. The service also enables users to specify same-day delivery or schedule a gift’s arrival for a future date.  

Following suit of older generations, younger shoppers want to pay for purchases with credit cards.    Specifically, Gen Z (ages 18-24) and Gen Y (ages 25-34) are comfortable using credit to make purchases, and overwhelmingly prefer credit cards to monthly payment options, according to new data from Vyze, a provider of cloud-based financial technology solutions.   

In a move to step up their customer experiences, more retailers are embracing artificial intelligence (AI).   This was according to the third quarterly “2017 E-commerce Performance Index,” a report from SLI Systems.   According to the data, 54% of companies reported they are using or plan to add AI in the future. The largest group of these respondents (20%) expect to add AI within the next 12 months.  

Ikea is entering new territory.   The retailer will open a store on Oct. 11, in Fishers, Indiana. It will be Swedish company’s first location in Indiana, 45th in the United States, and 408th worldwide.    The 289,000-sq.-ft. Ikea includes one of Indiana’s largest solar rooftops, as well as three electric vehicle charging stations. Ninety percent of Ikea U.S. stores have a solar presence.   

A New England-based retailer that has the distinction of being the first curtain catalog company is closing up shop.    Shareholders of The Fitzpatrick Companies, whose subsidiaries include Country Curtains, voted Wednesday to liquidate the 61-year-old business. Country Curtains will begin liquidating operations immediately, and a going-out-of-business sale will be launched in its 19 retail stores (and website) starting on Oct. 5. The stores will close by the end of the year.