Predictive Analytics

Macys.com has made a name for itself by analyzing consumer data to gain insight into its loyal shopper base. The retailer, which features more than 60,000 products online and leverages multiple digital channels to share product information cross-channel, has armed itself with a set of internal cloud-based, high-performance analytics tools designed to improve customer segmentation, market-basket analysis and real-time personalization cross-channel, based on a broader scope of product attributes.

Editor’s note: No one could have predicted that a colossus was in the making when the very first Wal-Mart opened its doors on July 2, 1962, in Rogers, Ark. Billed as the area’s first “quality discount center,” the store promised name brands and 22 departments, from jewelry and hobbies to ladies’ wear and shoes.

By Andrew Wren, Wren Solutions

It’s no secret in the loss prevention industry that sweethearting, the practice of giving customers unauthorized discounts or free merchandise or services, is a major source of loss in retail. In fact, it has long been recognized as the most common type of employee theft and the largest contributor to loss in the industry. It is also a unique challenge to loss prevention efforts. Unlike other forms of employee theft, both the customer and the employee are aware of sweethearting.

The phrase “big data,” is all the rage these days and IBM made a major move to drive growth.

GRAND RAPIDS, Mich. — Meijer recently joined the U.S. Environment Protection Agency's GreenChill Partnership. Created as a voluntary partnership, GreenChill members focus on reducing refrigerant emissions and decreasing their impact on the environment and ultimately people's health. By joining GreenChill, Meijer is pledging to meet higher standards that go beyond the regulatory requirements to protect the ozone layer and combat climate change.

PHOENIX — PetSmart shareholders should be pretty pleased with their investment now that the company's board of directors has raised the quarterly dividend. The board has approved an 18% increase to PetSmart's quarterly dividend, from 14 cents to 16.5 cents per share beginning in the second quarter of fiscal 2012.

By Steve Pugh, [email protected]

Imagine this scenario:

The retail industry has long been chastised for not moving fast enough when it comes to technology innovation. Perhaps we are now making up for lost time as the industry has changed rapidly over the past ten years alone and retailers are investing in new solutions to keep pace. The evolution of technology has not only changed the way consumers shop, but changed the way retailers respond and how they operate.

CINCINNATI — Fuel sales at Kroger helped drive the company's total sales up 5.8% to $29.1 billion in the first quarter of fiscal 2012 from $27.5 billion for the same period last year. Total sales, excluding fuel, increased 4.3% over the same period last year.

Identical supermarket sales, without fuel, increased 4.2% in the first quarter over the same period last year, marking the 34 consecutive quarters of positive identical supermarket sales for Kroger.

Unfazed by Walmart’s resurgent customer traffic and same-store sales rebound, the nation’s second largest grocer this week hung its 34 consecutive quarter of identical-store sales growth on the board.