Predictive Analytics

Roche Bros. may only operate 19 local stores, but still thinks big when it comes to meeting customer demand wherever it exists. The Massachusettes-based chain has selected Unata to build an enhanced e-commerce and omnichannel shopping experience. The new e-commerce platform will be available at 18 of its Roche Bros. and Sudbury Farms stores, which will feature a home delivery option in eastern and central Massachusetts and a curbside pickup option at a growing number of locations.

Online consumers appear to be remembering Mom this year.

According to new data from the Adobe Digital Index, online sales in the important Mother’s Day gift categories of flowers/gifts and jewelry are both trending 2%-3% higher than they were in 2015.
 

Slow traffic at its California stores proved a drag for Costco Wholesale Corp. in April.

The retailer reported flat same-store sales in April, below analysts’ estimates of a 1.2% increase.

Total sales in April rose 3% to $8.98 billion, helped by strength in Canada.

Excluding gasoline-price fluctuations and currency exchange rates, U.S. same-store sales rose 2%, below estimates for growth of 3.4%. Same-store sales in Canada increased 2% overall and 7% when excluding gas prices and currency.

About two-thirds (64%) of the United States is covered by prescriptive lighting rebates, according to BriteSwitch, a rebate fulfillment company. These rebates can significantly reduce the installed cost of new lighting in existing buildings and improve payback by 20%-25%, which would reduce a two-year payback to about 1.5 years.

Despite the proliferation of the LED source, traditional lighting product rebates remain available.

Haverty Furniture Company has been around since the late 19th century, but the specialty furniture retailer has a decidedly 21st-century approach to energy management.

“We want Havertys to be the company everyone wants to come work for,” said Rawson Haverty Jr., senior VP real estate and development, Havertys, during a session at Chain Store Age’s SPECS 2016 Conference, March 13-15, in Dallas.

Environmental stewardship, and thus energy conservation, is on the Atlanta-based furniture retailer’s list of 10 core values, Haverty explained.

Golf is a sport that rewards precision, and that extends to meeting customer demand across multiple channels.

That is why Atlanta-based, 25-store PGA Tour Superstore is leveraging the SPS Commerce Fulfillment platform to obtain actionable insights into back-end data that is crucial to support a seamless customer experience. This includes inventory levels, order status, shipment details, and payment and returns.

Industry veteran Jill Standish, senior managing director of retailer for Accenture Consulting, recently spoke with Chain Store Age about what she sees as some of the biggest IT-related trends facing the industry. Here is her take on the trends:

The warehouse is shifting from a building where you keep stuff to an intelligent hub that supports order management, customer service and general productivity.