ACSI: Customer satisfaction decline continues — here’s a big reasonOverall customer satisfaction in the United States is at a troublesome low. The retailer with the most loyal customers is….One chain outranks all others when it comes to return visits to stores. Survey reveals metaverse habits of beauty shoppers Beauty retailers should investigate augmented and virtual reality, video games, and other “metaverse” technologies. Visa: Omicron’s impact on consumer spending modest in January The COVID-19 omicron variant had less of an impact on U.S. spending than earlier stages of the pandemic. Survey: Mobile payments prove popular with younger consumers Millennial and Gen Z consumers are much more likely than their older peers to use mobile payment solutions. Consumer sentiment falls sharply Inflation is taking a big toll on the mood of the nation’s consumers. Shoppers’ Desires Compete with Shoppers’ Anxieties If any sector is built to handle hurdles, it’s retail. Shoppers want retailers to use these customer experience tools A new survey reveals some very specific consumer preferences regarding the customer experience technologies they encounter. Report: Mass Magecart attack affects outdated Magento software Hackers are reportedly targeting a specific set of e-commerce sites with malware. Survey: Bad customer experience kills brand loyalty quickly It doesn’t take many bad service experiences to turn a loyal customer against your brand. Adobe: Online prices continue climbing in January Year-over-year online inflation grew for the 20th consecutive month in January 2022. Forever 21 pilots livestream shopping app Forever 21 is the latest retailer to experiment with shoppable livestream events. First Previous 97 98 99 100 101 Next Last
