Consumer Analytics

New York -- Consumer confidence rebounded in February, reversing three straight months of declines, according to The Conference Board, a private research group. The Conference Board’s closely-watched Consumer Confidence Index stands at 69.6, up from 58.4 in January. Economists had expected 60.5, according to research firm FactSet.

It was the highest reading since November’s 71.5 metric.  

ANN ARBOR, Mich. -- Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale. And once again, Publix is on top, outperforming all other retailers (physical and pure online players) with a score of 86.

Cincinnati -- Macy's earned a better-than-expected $730 million in the fourth quarter, compared with $745 million a year earlier when it booked one-time gains from the sale of store leases. The department store retailer forecast an annual profit for the recently completed year that surpassed analysts’ estimates and provided new guidance for continued growth and progress for 2013.

New York -- With an overall branded basket 4% less expensive than Target’s, Walmart assumes the strongest overall lead in Kantar Retail’s semi-annual pricing study since the study began in 2009.
   
While strategic price discounts on key items continue to be a cornerstone of Target’s price competitiveness, rather than everyday low prices, Target’s overall basket has not been lower than Walmart’s since the January 2011 iteration of this study.

WASHINGTON — The Lenovo ThinkPad T430s topped TopTen USA's list for energy-efficiency.

The nonprofit group, appaluded he fact that the laptop uses only 7.4 kilowatt hours of electricity in a year of typical use. The average comparable model uses 28 kWh per year—almost 4 times the energy.  On average, TopTen-listed laptops use about half (48%) the energy of comparable models.

Pleasanton, Calif. -- Safeway Inc. said that its fourth-quarter net income rose 13% to $244 million, far ahead of expectations, helped by its customer loyalty program. Safeway said the program, which offers personalized discounts based on past purchases, is driving market share gains and profits.
 
Quarterly sales rose to $13.77 billion from $13.60 billion a year ago. Same-store sales, excluding fuel, inched up 0.8%.

 

SEATTLE — Sears' online marketplace will be the subject of a webinar on Feb. 26 hosted by Mercent, a technology company that enables retailers to profitably reach and convert more shoppers online.

Titled "Selling on Sears.com - Your Access to more than 15 Million Loyal Shoppers," the webinar will discuss Sears.com's role as the third largest online marketplace and how its expanding its reach and visibility against Amazon.com, eBay and Google.

Menlo Park, Calif. -- Managing and classifying enterprise data is the number one security and privacy area in need of improvement, and remains a major challenge for IT departments, according to a survey about IT risk factors for 2013 published by global consulting firm Protiviti.

The 2013 IT Priorities Survey found that IT executives are struggling to manage the wide variety of technology risk, regulatory compliance and performance challenges that now face them.