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Consumer Analytics

  • Report: Affluent shoppers increasingly optimistic about economy

    New York -- A report released Monday by Ipsos found that affluent optimism in the U.S. economy rose significantly in February.

  • First Data expands FourSquare specials program

    ATLANTA — First Data, a provider of electronic commerce and payment processing, announced that it  is working with Foursquare to extend its already-successful Foursquare Specials for Credit Cards program to now accept Visa and MasterCard, and most debit cards. Foursquare has integrated the First DataSM OfferWiseSM solution that seamlessly allows users to sync their card, and then swipe at a participating merchant location to redeem offers and receive automatic savings.

  • Barnes & Noble swings to Q4 loss on sharp decline in Nook e-book sales

    New York -- Barnes & Noble reported on Thursday a loss in the fiscal third quarter, hurt by a 26% decline in revenue for its Nook e-book readers.
     
    The company posted a loss of $6.1 million quarter through Jan. 26, compared to a profit of $52 million in the year-ago period. The retailer blamed the loss partially on charges stemming from weaker-than-expected sales of Nook e-readers during the holiday shopping season.
       
    Revenue fell 9% to $2.22 billion. Analysts had predicted sales of $2.4 billion.

  • Report: Always-on consumers, showrooming among 2013 retail trends

    New York -- A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.

    According to the 2013 Digital Marketer Report, consumers today are multi-device and multichannel shoppers, forcing digital marketers to adapt and evolve their message to reach consumers across channels and all along the path to purchase.  

  • Survey: Most online shoppers not deterred by higher shipping costs

    Whiting, Ind. -- Research released Wednesday by CouponCabin.com showed that more than half of U.S. adults’ online shopping habits won’t be impacted by rising shipping costs.

    According to the survey, conducted by Harris Interactive for CouponCabin.com, 51% of those polled said they are neither more or less likely to shop online, even with potentially increasing shipping costs. An additional 7% said they are more likely to shop online.

  • On Target: Planet Retail’s Take on Target’s Q4 and full-year results

    By Sandy Skrovan, U.S. research director, Planet Retail

  • TJX profit surges in Q4; full-year forecast below expectations

    Framingham, Mass. -- The TJX Cos. reported Wednesday a profit of $604.8 million for the quarter ended Feb. 2, compared with $475.3 million in the year-ago period. Despite the strong showing, TJX forecast a slowed growth pace for the new fiscal year and issued a profit forecast below analysts’ expectations. And joining many other retailers, the company announced that beginning with the fiscal 2014 second quarter, it will no longer report monthly sales.

  • Study: Grocers Publix, Trader Joe's top experience rankings; Office Depot among most improved

    Waban, Mass. -- Survey results released Wednesday by Temkin Group revealed that Publix and Trader Joe’s ranked the highest among 246 companies in terms of customer experience.

    The 2013 Temkin Experience Ratings, which polled 10,000 U.S. consumers, were dominated by grocery chains and food purveyors. After Public and Trader Joe’s was Aldi, and rounding out the top 12 were Chick-fil-A, Amazon.com, Sam's Club, H.E.B., Dunkin' Donuts, Save-a-Lot, Sonic Drive-In, Little Caeser's and Ace Hardware.

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