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Consumer Analytics

  • Retailers make surprising admission at NRF

    More than 200 retail and technology professionals surveyed on show floor at the recent National Retail Federation convention offered a mix of disturbing and enlightening thoughts on the state of EMV readiness, omnichannel investments and mobile wallet winners.

    The survey conducted in person by representatives of payments company ACI Worldwide at NRF’s Big Show revealed that:

  • Chuck E. Cheese’s taps Ecova for utility expense, data management services

    Spokane, Wash. -- Ecova announced it has been selected Chuck E. Cheese’s to provide utility expense and data management services. Ecova will assist the dining and entertainment company in monitoring, understanding and reducing energy use at approximately 525 locations nationwide.

  • Famous Footwear gains profitable new footing

    Improved conversion and customer service at Brown Shoe’s Famous Footwear stores are the anticipated benefits of a new merchandise allocation and replenishment solution the company has deployed.

    The 1,041 unit Famous Footwear division of Brown Shoe recently announced it had deployed the Q Allocation and Replenishment solution from Minneapolis-based Quantum Retail Technology. The Quantum solution works in conjunction with Famous Footwear’s legacy JDA solution, according to the company, to produce a wide range of benefits.

  • Accenture: Consumers switch brands more than ever before

    New York - U.S. companies are struggling to keep pace with their customers’ “always on” nature and greater use of digital channels. According to new research from Accenture, 56% of consumers report that the number of brands they consider has increased significantly in the past 10 years, and 46% believe they are more likely to switch providers compared to 10 years ago.

  • Most toy retailers had Merry Christmas

    The popularity of Disney’s Frozen license and a final surge of spending allowed most U.S. toy retailers to grow sales this past holiday season, according to new data from NPD.

  • Report: J.C. Penney turns page on sales strategy

    The obituary for the printed retail catalog might have been a bit premature, if J.C. Penney is correct.

    The retailer is reportedly bringing back its big glossy paper catalog after new evidence surfaced suggesting that print catalogs drive sales, the Wall Street Journal reports.

  • Report: J.C. Penney to resurrect catalog

    Plano, Texas – Meet the new catalog, same as the old catalog. The J.C. Penney Co. Inc. is reportedly bringing back its print catalog, often referred to as the “big book,” which the retailer discontinued in 2010.

  • Study: Mobile coupon redemptions exceed norms

    Belmont, Mass. – To ensure coupon redemption, retailers may want to take a mobile approach. A recent study of retailers using CodeBroker mobile marketing solutions showed CodeBroker mobile coupons, ranging from in-app to on-demand offers, resulted in redemption rates as high as 50%.

    The study also showed that multi-channel promotions are highly effective in increasing redemption rates, while on-demand offers, in which consumers request a coupon, have the highest average rate. Other key findings include:


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