Consumer Analytics

New York -- Family-owned luxury apparel retailer Mitchells Family of Stores has partnered with ThoughtWorks Retail to reenergize the luxury shopping experience through its e-commerce and brick-and-mortar channels. The newly launched, customized responsive-design website, developed by ThoughtWorks, allows the Mitchells loyal customer base to access personal shopping profiles via M World, a platform where customers can see their own virtual closets of wardrobe purchases made both in the physical store or on the e-commerce site.

INDIANAPOLIS and LOS ANGELES  — In what is being touted as the first iBeacon-wearable integration at retail, Marsh Supermarkets and inMarket have announced the deployment of a closed-loop iBeacon platform, enabling shoppers with smartphones and Apple Watch to have their favorite apps come alive in-store.

Washington, D.C. -- President Barack Obama on Monday proposed strengthening laws against identity theft, described as a growing problem that costs billions of dollars. Part of Obama’s proffered solution is requiring notification when consumer information is hacked.

Atlanta -- 400-store French apparel retailer Kiabi has selected Predictix to implement a unified suite of merchandising and supply chain optimization solutions.

Predictix, which harnesses predictive and prescriptive analytics, and the unlimited computing power of the cloud to bring insights into consumer demand, will allow Kiabi to discover a deeper, richer understanding of what drives consumer demand and reach a new level of customer intimacy.

New York -- As the use in-store mobile payment becomes more pervasive, consumers require increased education on the performance and ease of use of mobile pay services, a recent survey by Verifone of U.S. consumer attitudes suggested.

Boston -- Survey results released by Boston Retail Partners found that the top IT priority for retailers in 2015 is focused on improving payment security, and protecting the confidentiality of sensitive information.

For the first time in 16 years, more than 63% of the retail respondents in the BRP 2015 POS/Customer Engagement Benchmarking Survey indicated that payment security is among their top priorities for 2015.
 

New York -- Retail spending growth for the holiday period totaled 3.2%, and Christmas Eve, not Black Friday, was the busiest spending day of the year. Those are just two of the findings in the First Data SpendTrend annual holiday wrap-up.

The report, which includes only card-based forms of payment, is based on analysis of over 400,000 retail merchant locations across the nation, from Nov. 1, 2014 through Jan. 4, 2015, and had processing activity with First Data for the same period during the previous year.  

Fewer shoppers were in the mood to buy containers last fall, as the Container Store blamed its third quarter performance on lower customer traffic.

The company said same-store sales declined 3.5% in the third quarter that ended Nov. 29.

“We were not satisfied with our comparable-store sales and are working to fix it. Traffic has been the culprit, as the average customer transaction was up 2%,” Container Store Group CEO Kip Tindell said.

But, Tindell added, traffic turned positive in the fourth quarter.