Consumer Analytics

Emeryville, Calif. – E-commerce technology provider Sellpoints has developed "Natural Selection," a natural language product selector. The solution uses the IBM Watson artificial intelligence platform to understand a shopper's intent, so instead of guiding shoppers through a series of complicated questions and checkboxes, Natural Selection allows them to type in phrases or questions in natural language.    

London - Online retailers provide delivery options shoppers don’t want, and don’t offer the ones they do. According to new research from software company OrderDynamics and Opinion Matters, more than half of online shoppers (54%) want a named delivery date, but only 15% of retailers currently offer it.  

While merchants have spent the past nine months developing plans to drive holiday sales, another group of retail executives has been preparing to deal with the dark side of Christmas.

By Jeremy Geiger, Retailigence

The headline is bold, but yes, 2014 is the year of hyperlocal mobile advertising, and there are three very important trends converging today to make this happen. The first is smartphone proliferation; according to eMarketer, smartphone users worldwide will total a record-breaking two billion in 2014. Now billions of people around the world have the devices needed to make hyperlocal ads possible.

Morrisville. N.C. – Same-store sales soared at Amazon.com and EBay during September 2014. According to e-commerce technology provider ChannelAdvisor, Amazon's September same-store sales growth came in at 37.9%, a decrease compared to August's 45.1%.  

Even with a decrease from August to September, 37.9% is more than twice the growth rate of e-commerce.

Dallas -- EnTouch Controls awarded Corner Bakery Cafe the company’s annual Environmental Sustainability Award for its commitment to energy efficiency. The award is given to businesses that have made a significant positive impact on the environment.

Atlanta -- United Parcel Service Inc. said it will expand UPS My Choice and the UPS Access Point network, two of the company’s services that work together to provide online shoppers and global retailers with new personalized solutions to manage residential package deliveries.

UPS My Choice, the customizable online and mobile service where consumers choose delivery preferences and more, will now be available to consumers in 15 additional countries throughout North America and Europe. The service was introduced in the U.S. in 2011.

Toronto -- Canadians are eager to embrace future-forward payment options like wearable devices and smartwatches, according to a new study by PayPal Canada that was conducted by Nielsen. Close to a third of Canadians (29%) have used their mobile phone to make an online purchase while on-the-go, and nearly a quarter (23%) having used their mobile phone in-person at a store to make a purchase.

Reston, Va. -- Consumers have high expectations for retail care when shopping via mobile device, and if those expectations aren't met, they'll abandon the experience entirely, according to a new study from Contact Solutions. Fifty-one percent abandon the cart and close the app (lost purchase) when they struggle in a retail app, and 20% stop using the app entirely.