Business Intelligence (BI)

Omnichannel commerce is exposing organizations as "legacy channel impaired." Customers don’t talk about and don’t care about channels. Customers care about engagement, information, value, product and service. Channels are a frame we’ve used to organize around and operate in an increasingly disruptive environment. What started as a fear of cannibalization has evolved into an opportunity for augmentation, as digital and physical convergence accelerates across categories and formats.

Schenectady, N.Y. – Price Chopper Supermarkets will deploy Retail 20/20 exception-based reporting to replace its legacy exception reporting application. Price Chopper, which operates grocery stores in Connecticut, Massachusetts, New Hampshire, New York, Pennsylvania and Vermont, selected Retail 20/20 for its advanced reporting engine and intuitive interface.

Raleigh, N.C. – Specialty fashion retailer Vestique recognizes the importance of the POS as a platform for omnichannel retailing. That is why Vestique chose the Springboard Retail POS platform as a foundation for aligning multi-store inventory, training employees and improving customer engagement as the company expands across the Southeastern U.S.

Chicago - Restaurant group Lettuce Entertain You Enterprises (LEYE) has moved its 25-year-old loyalty program to the Paytronix Rewards platform. LEYE opted to switch because Paytronix offers mobile and data analytics capabilities to support its transition from a card-based to a mobile-based loyalty program.

Chicago -- Retail CFOs predict a 3.9% increase in total sales and a 3.7% increase in same-store sales in 2015, according to a new BDO USA survey.

While the forecast is about one percentage point lower than 2014’s bullish projections, 66% of retailers expect comparable store sales to increase, and with 71% of retailers including online sales in their comparable store sales reports, a considerable amount of this 2015 growth may come from further e-commerce sales, which grew 16% in 2014, according to eMarketer.

Atlanta – Global fashion retailer Bonprix is bringing its marketing activities to the cloud. Bonprix, which is part of Otto Group, is rolling out applications from the Teradata Integrated Marketing Cloud.

Describing cyberspace as the new "wild, wild West," President Barack Obama on Friday said that while everyone expects the government to be the sheriff, the private sector must do more to stop cyberattacks.

He also called for the passage of a single national standard requiring consumers to be notified within 30 days if their financial or personal data is stolen.

How do you mold a large workforce with a significant part-time segment into experts in home improvement so customers get the answers they need every time they walk in the doors of The Home Depot?

It requires committed associates, strong leaders, and innovative learning solutions.

By Michelle A. Thompson, Director, Learning, Home Depot University

How do you mold a large workforce with a significant part-time segment into experts in home improvement so customers get the answers they need every time they walk in the doors of The Home Depot?

It requires committed associates, strong leaders, and innovative learning solutions.

Despite reporting a boost in fourth-quarter profits, Groupon says the impact of foreign exchange rates will affect first-quarter performance.

The e-commerce company posted fourth-quarter profit of 6 cents per share, up from 4 cents a share a year earlier. Revenue increased 20 percent to $925 million from $768 million.