Business Intelligence (BI)

Retailers can measure every aspect of shoppers’ behavior on their Web sites and now an agreement between Nielsen and RetailNext means some of the same insights can be obtained from the physical world.

Former Walmart executive Gary Maxwell has joined leading demand analytics provider Orchestro as the firm’s chief solutions officer.

Maxwell, a long-time member of Orchestro’s advisory board, retired from Walmart in 2013 after holding a variety of senior supply chain, replenishment and process improvement roles during a 14 year career. Prior to Walmart, Maxwell spent five years in a senior supply chain role with the now defunct Caldor chain.

Facebook is aiming to revolutionize the way customers communicate with retailers by re-inventing the customer service platform.

The tech giant is inviting retailers and other companies to develop software that allows customers to communicate instantly with them through Facebook Messenger. Facebook and its partner Zendesk, a customer service platform firm, are teaming up to allow businesses to provide scalable and responsive customer service to the more than 600 million people worldwide who use Messenger.

By Todd Weller, Hexis Cyber Solutions

For retailers, it’s now no longer a matter of “if” you will be compromised by a cyberattack, but “when” you will be. But they can mitigate the impact of attacks now and in the future by preparing a response plan with policy-based automation.

Washington, D.C. - The Retail Cyber Intelligence Sharing Center  has expanded the capabilities of its Retail Information Sharing Analysis Center (Retail ISAC) with the establishment of an intelligence sharing portal managed by the Financial Services Information Sharing and Analysis Center (FS-ISAC).

Dusseldorf, Germany – Germany-based global retailer Metro Group has partnered with Frequentz, Inc., a provider of end-to-end visibility solutions, to build customer trust through supply chain transparency. Frequentz's track and trace system will provide Metro with the tools it needs to monitor pharmaceuticals, seafood and produce across stores in 31 countries.

Frequentz's system is not solely reliant on GS1 standards but adaptable to all companies regardless of standards deployed, simplifying international traceability.

Canton, Mass. - Jack Clare, 44, has been promoted to the newly created position of chief information and strategy officer (CISO) of Dunkin’ Brands. Clare, who has served as the company's CIO for the past three years, will be a member of the Dunkin' Brands leadership team and will continue to report to Paul Carbone, CFO.

Clare will continue to oversee Dunkin' Brands' global information technology resources, and additionally, will now focus on developing the strategies that will drive the company's future success.

San Francisco – Sephora has chosen Vector Security as its partner while it focuses on technology upgrades to enhance loss prevention in its North American locations. Those upgrades include migration from analog to IP cameras, as well as conversion to newer alarm panels and electronic article surveillance (EAS) technologies.

New York – Online specialty fashion retailer Revolve focuses heavily on customer experience to stay competitive in a tough market. Revolve has selected Dynamic Action, the Big Data and decision intelligence Application from OrderDynamics, to connect the “critical dots” such as: item level exposure, loyal customers’ return rates, competitive pricing and optimal inventory levels.  

Clean, quiet and efficient are the benefits 99 Cents Only expects to derive from a switch to natural gas fueled vehicles at its main distribution center in California.

The extreme value retailer said it opened a fully operational compressed natural gas (CNG) filling station on site at the company's main distribution center in the Los Angeles suburb of City of Commerce. The move is the final step in the company's plan to adopt a green approach to a private fleet operation that serves 383 stores in California, Arizona, Nevada and Texas.