Business Intelligence (BI)

We are in a golden age of big data and analytics in which technology enables retailers to be more lean, efficient and competitive than ever. There are companies with solutions that address everything from pricing optimization and marketing effectiveness to optimal modular assortments and cybersecurity threats.

Brooklyn, N.Y. – Etsy Inc. reportedly employs Big Data and artificial intelligence systems to better target individual customers with personalized offers. According to the New York Times, Etsy uses tools including an open source machine learning framework called Conjecture, as well as an open source Apache solution called Kafka and in-house Hadoop, to monitor real-time data for fast processing and storage.

Beaverton, Ore. - Jim Scholefield, 53, will become CIO of Nike Inc., reporting to Eric Sprunk, COO, on June 29.

Scholefield most recently served as CTO for The Coca-Cola Co., where he was responsible for creating and executing its worldwide IT strategy, technology operations, production support and technology engineering. His duties providing global leadership across the Coca-Cola enterprise on all technology matters.
 

While empty, decaying malls make for inspired photo shoots, most of America’s shopping malls are actually doing well. In fact, according to new data from the International Council of Shopping Centers (ICSC) and the National Council of Real Estate Investment Fiduciaries, shopping center occupancy rates were 92.7% at the end of 2014 – the highest level in six years! Occupancy was even higher for malls (both super-regional and regional malls) at 94.2%, the highest since 1987.   

Oak Brook, Ill. – Ace Hardware Corp. has promoted senior director of IT business systems Rick Williams to the position of VP of information technology (IT). Reporting to Ace’s CFO, Williams, 49, will play an integral role in further driving strategic technology and systems management for Ace to shape business functions and deliver significant return on investments.

King of Prussia, Pa. – eBay Enterprise has helped its clients reduce average handle time and save money by using the NICE Interaction Analytics solution. eBay Enterprise processes roughly 17 million contacts per year on behalf of its retailers, across a full range of channels including phone, chat, email and social media. Its key focus is on lowering average handle time (AHT), delivering consistent, high quality service, and enhancing the consumer experience.

Montreal - Luxury jewelry retailer Riddle’s Group Inc. has selected the ChainDrive Fully-Integrated Retail Management platform from Multidev Technologies Inc. to improve store operations and to automate processes throughout.
         
Riddle’s Group sought out an end-to-end solution, and selected ChainDrive because of its extensive Jewelry Module which provides jewelry retailers with system features and functions that are tailored exclusively for the jewelry business.

Ace Hardware Corp. has promoted a 25-year employee to the position of vice president of information technology. 

Washington, D.C. - The National Retail Federation (NRF) is hiring Mark Mathews as VP of research development and industry analysis. Mathews will develop, evaluate and direct research initiatives for NRF’s Retail Research and Analysis Center, which was announced in April.

Mathews brings more than two decades of research strategy and management experience to his new post.

New York – When it comes to supply chain security, most retailers are diligent about things like locking up warehouses and vehicles. But when it comes to securing technology used to manage supply chain operations, retailer diligence often trails off.