Canadian retailer Giant Tiger roars with Manhattan Associates

Atlanta -- Giant Tiger, the largest Canadian-owned chain of discount stores in Canada, has increased pick accuracy and decreased short and overage claims since implementing Manhattan Associates’ warehouse management system (WMS).



Giant Tiger, which recently reached the milestone of 200 stores across Canada, supports fulfillment for its brick-and-mortar locations from more than 700,000 sq. ft. of warehouse space in three facilities. With the complexity of thousands of products and plans for additional stores in 2015, Giant Tiger selected Manhattan’s WMS to improve its visibility across every facility and increase efficiency throughout the business.



“Giant Tiger’s market success resulted in a greater need for a more sophisticated, scalable WMS solution that would produce an immediate benefit,” said John Hubbard, associate VP, warehousing, Giant Tiger Stores Limited. “Our deployment of Manhattan Associates is critical to our long-term growth strategy and has given us unprecedented visibility into our warehousing and replenishment systems. It performs exceptionally well, and the return on investment in terms of cost efficiency in certain areas was fast.”



Managing complexity in its distribution centers is one of the most critical strategic imperatives for Giant Tiger as its SKU counts continue to grow and volume increases. The company needed a solution that could not only handle more complex picking with multiple SKUs, but also improve picking accuracy.



Hubbard reports that Giant Tiger’s implementation has resulted in a pick accuracy rate of 99.6%. In addition, the company cut overage and short claims by 62% and hopes to realize 2% decrease in cost per case, compared to the year prior.